Front Desk Representative

2 weeks ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time

Job Summary: We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Hospitality Inn Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls

Requirements:

  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Reliability
  • Will train

Work Environment: Fast-paced environment



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