Front Desk Representative

4 weeks ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Management: Process group arrivals and departures, take, cancel and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Provide information on hotel facilities and services, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Financial Transactions: Process guests' departures, calculate charges, and receive payments, as well as balance cash and complete balance sheets and cash reports.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying, and maintain accurate records.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Language: English.
  • Work Hours: 35 to 40 hours per week.
Work Environment

This is a fast-paced environment that requires flexibility, reliability, and efficient interpersonal skills. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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