Front Desk Associate

1 week ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Front Desk Agent Job Description

We are seeking a highly skilled and organized Front Desk Agent to join our team at Hospitality Inn Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
Requirements:
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Reliability
  • Will train

This is a permanent position with 35 to 40 hours of work per week. The language of work is English.


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