Credit Management Officer

1 week ago


Montreal, Quebec, Canada Royal Bank of Canada Full time

Job Summary:

We are seeking a highly skilled Credit Management Officer to join our team at the Royal Bank of Canada. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.

Key Responsibilities:

  • Act as an ambassador for the Royal Bank of Canada, championing the brand and providing support to our clients through various channels.
  • Educate and advise clients on credit solutions, negotiate tailored payment arrangements for overdue accounts, and help clients meet their financial obligations.
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
  • Build rapport with clients, offering the right solutions while mitigating risk, and provide exceptional client experiences.
  • Work in a team environment, meeting metrics-based performance expectations, and contribute to a fast-paced financial services industry.

Requirements:

  • Previous experience working in a Contact/Call Centre and in a fast-paced financial services industry.
  • Fluency in Cantonese and/or Mandarin to serve clients with language-speaking needs.
  • Bilingualism (English and French) required, as you will regularly serve clients with English and French-speaking needs.
  • Ability to work various shifts, including evenings and weekends, to meet client needs.

What We Offer:

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • Competitive compensation and stock options.
  • A world-class training program in financial services.
  • Leaders who support your development through coaching and managing opportunities.

About Us:

The Royal Bank of Canada is committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.



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