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Bilingual Credit Management Resolution Officer
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our Credit Management and Recoveries team as a Bilingual Credit Management Resolution Officer. As an RBC ambassador, you will deliver exceptional client experiences by offering financial advice and payment solutions during their time of need.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our Credit Management and Recoveries team as a Bilingual Credit Management Resolution Officer. As an RBC ambassador, you will deliver exceptional client experiences by offering financial advice and payment solutions during their time of need.Key ResponsibilitiesEngage with clients...
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Bilingual Credit Management Resolution Officer
3 weeks ago
Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled and motivated individual to join our Credit Management and Recoveries team as a Bilingual Credit Management Resolution Officer. As an RBC ambassador, you will deliver exceptional client experiences by offering financial advice and payment solutions during their time of need.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team at Royal Bank of Canada. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob OpportunityWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team at Royal Bank of Canada. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryA unique opportunity to make a difference in the lives of our clients by providing exceptional financial advice and payment solutions.As a Credit Management Resolution Officer with Royal Bank of Canada, you will be part of our dedicated team working to ensure our clients receive the best possible service.Engage with clients through outbound calls...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob Opportunity:You are a key member of our Credit Management and Recoveries team, acting as an RBC ambassador to deliver exceptional client experiences. Your role will involve providing financial advice and payment solutions to clients during their time of need. You will champion the RBC brand and support our clients through various interactions.Key...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob Opportunity:You will be an officer within our Credit Management and Recoveries team, acting as an RBC ambassador, delivering an exceptional client experience by offering financial advice and payment solutions during their time of need. You will champion the RBC brand and provide support to our clients as they interact with us in a variety of ways.Key...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob Opportunity:You will be working within our Credit Management and Recoveries team as an RBC ambassador, delivering exceptional client experiences by offering financial advice and payment solutions during their time of need. You will champion the RBC brand and provide support to our clients as they interact with us in various ways.Key...
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob DescriptionWhat is the Opportunity?You are a key member of our Credit Management and Recoveries team, acting as an RBC ambassador to deliver exceptional client experiences by offering financial advice and payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in various ways. If...
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Bilingual Credit Management Resolution Officer
2 months ago
Job Summary
Job Description
What is the Opportunity?
You are a key member of our Credit Management and Recoveries team, serving as a financial advisor and problem solver for our clients. As a Bilingual Credit Management Resolution Officer, you will provide exceptional client experiences by offering tailored financial solutions and payment plans during times of need. You will champion the RBC brand and support our clients as they interact with us in various ways. If you possess strong communication skills, are inquisitive, and passionate about building client loyalty and trust, we encourage you to join our team.
Key Responsibilities
- Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal, and business accounts.
- Educate and provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients' financial situations.
- Resolve problems at the first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Requirements
Must-Have
- Proven interpersonal, communication, and problem-resolution skills.
- Ability to build rapport while offering the right solutions for our clients while mitigating risk.
- Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns.
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
- Flexibility to work various shifts that meet our clients' needs, Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST.
Nice-to-Have
- Past experience in a customer service role where you provided a variety of needs-based solutions.
- Negotiation skills.
- Experience working in a team and metrics-based performance environment.
- Previous experience working in a Contact/Call Centre and in a fast-paced financial and/or service industry.
- Fluency in Cantonese and/or Mandarin in order to serve our clients in the community with those language-speaking needs.
What's in it for You?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
- A world-class training program in financial services.
- Excellent career development and access to a variety of job opportunities across business and geographies.
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high-performing team.
