Bilingual Credit Management Resolution Officer
7 days ago
Job Summary
Job Description
What is the Opportunity?
You are a key member of our Credit Management and Recoveries team, serving as a financial advisor and problem solver for our clients. As a Bilingual Credit Management Resolution Officer, you will provide exceptional client experiences by offering tailored financial solutions and payment plans during times of need. You will champion the RBC brand and support our clients as they interact with us in various ways. If you possess strong communication skills, are inquisitive, and passionate about building client loyalty and trust, we encourage you to join our team.
Key Responsibilities
- Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal, and business accounts.
- Educate and provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on clients' financial situations.
- Resolve problems at the first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Requirements
Must-Have
- Proven interpersonal, communication, and problem-resolution skills.
- Ability to build rapport while offering the right solutions for our clients while mitigating risk.
- Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns.
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
- Flexibility to work various shifts that meet our clients' needs, Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST.
Nice-to-Have
- Past experience in a customer service role where you provided a variety of needs-based solutions.
- Negotiation skills.
- Experience working in a team and metrics-based performance environment.
- Previous experience working in a Contact/Call Centre and in a fast-paced financial and/or service industry.
- Fluency in Cantonese and/or Mandarin in order to serve our clients in the community with those language-speaking needs.
What's in it for You?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
- A world-class training program in financial services.
- Excellent career development and access to a variety of job opportunities across business and geographies.
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high-performing team.
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Montreal, Quebec, Canada Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled and bilingual Credit Management Resolution Officer to join our team. As a key member of our Credit Management and Recoveries team, you will play a critical role in delivering exceptional client experiences by providing financial advice and payment solutions to our clients.Key ResponsibilitiesEngage with clients...
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