Administrative Support Professional

1 week ago


Edmonton, Alberta, Canada Alberta Health Services Full time
Job Description

We are seeking an experienced Administrative Support IV to join our Addiction and Mental Health Services team. As a key member of our interdisciplinary team, you will provide administrative support to our staff, ensuring seamless coordination of client appointments, schedules, and activities.

Responsibilities
  • Coordinate client and provider appointments, including scheduling and managing multiple service requests based on clinical priority and staff availability
  • Maintain complex clinic schedules, processes, and coordinate bookings with multiple service providers
  • Provide exceptional customer service, responding to telephone calls, taking messages, and handling difficult client issues in a professional manner
  • Utilize critical thinking skills to direct emergent client calls to therapists, crisis teams, or physicians as needed
Requirements
  • Post-secondary education and 2-3 years of progressively responsible experience in an administrative role
  • Mental health care background, medical terminology, and excellent communication skills (oral and written)
  • Experience working independently with minimal supervision, under pressure with multiple short timelines, and possessing tact and flexibility
  • Familiarity with computer applications, Connect Care, and Net Care is essential
Benefits
  • This full-time position offers a competitive salary range of $55,000 - $70,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous pension plan
  • Ongoing training and professional development opportunities to enhance your skills and career growth


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