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Exams Resource Deployment Specialist

1 month ago

Ottawa, Ontario, Canada British Council Full time

We are seeking a highly organized and detail-oriented individual to assist with the planning and tracking of exams capacity requirements against demand. The successful candidate will be responsible for deploying the right mix and profile of Examiners and Venue Staff for Test Day delivery using BOSS and other relevant systems.

Main Responsibilities:

  • Plan Venue staff and Examiners schedules across all products, on a daily basis, using appropriate corporate systems.
  • Confirm work schedule, event and travel details to Venue Staff and Examiners.
  • Report and communicate to operations counterparts in Cluster and countries on Venue Staff and Examiners utilization.
  • Maintain up-to-date Venue Staff and Examiners databases in relevant systems.
  • Act as point of contact for all Venue Staff and Examiners.
  • Arrange transport for Test Day Staff outside their city of residence (if required).
  • Support Venue Staff and Examiners work reconciliation and payments process.
  • Support collection of Venue Staff personal, fiscal and payment details according to legal requirements and QCA standards.
  • Assist in organizing and conducting Venue Staff performance management activities.
  • Assist in management of Examiners quality and compliance framework.

Requirements:

  • English language skills to the CEF B2 level.
  • Hungarian language skills to the CEF B2 level.
  • Ability to understand compliance regulated procedures.
  • Working in a challenging environment against tight deadlines.
  • Working in a team.