Application Deployment Expert

2 days ago


Ottawa, Ontario, Canada Vocantas Full time

Vocantas is seeking an experienced Application Deployment Specialist to join our team on a permanent basis. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first.

The successful candidate will be responsible for evaluating, planning, installing, configuring and deploying complex web and telephony applications in a distributed environment, including many cloud-based (hosted) and premise-based software components, and upgrading existing applications.

Post-deployment, the specialist will be responsible for knowledge transfer to customer support and may be called upon for investigation/troubleshooting of escalated customer-reported issues.

Technical Qualifications:
  • Knowledge of web application, networking technologies, administration and troubleshooting tools
  • Working knowledge of SQL and database technologies/tools
  • Experience with domain environments(Active Directory or LDAP, SAML2, etc.)
  • Understanding of VOIP telephony concepts
  • Basic scripting experience in Windows and/or Linux
Skills Considered Assets:
  • Experience deploying and configuring .NET web applications in a Windows Server environment
  • Experience working in a VM environment (preferably VMWare)
  • Microsoft Windows Server and Linux administration
  • Experience troubleshooting networked applications
  • Telephony (PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting
  • Automated speech recognition (ASR) and IVR applications
  • Experience with project management methodologies
Non-Technical Qualifications:
  • Excellent written and verbal communication skills in English
  • Excellent customer relations and customer support skills
  • Self-starter with excellent problem-solving skills
  • Good analytical and troubleshooting skills
  • Ability to multi-task and work independently
  • Ability to direct and assist in problem resolution

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience. In addition to a comprehensive benefits package, we also offer opportunities for professional growth and development.



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