IT Deployment Specialist
1 week ago
Vocantas is a company that specializes in providing innovative solutions for complex web and telephony applications.
Job SummaryWe are seeking an experienced IT Deployment Specialist to join our team on a permanent basis. The ideal candidate will have a strong passion for technology and excellent communication skills.
Key Responsibilities- Evaluate, plan, install, configure, and deploy complex web and telephony applications in a distributed environment
- Upgrade existing applications and provide knowledge transfer to customer support
- Investigate and troubleshoot escalated customer-reported issues
- Knowledge of web application, networking technologies, administration, and troubleshooting tools
- Working knowledge of SQL and database technologies/tools
- Experience with domain environments (Active Directory or LDAP, SAML2, etc.)
- Understanding of VOIP telephony concepts
- Basic scripting experience in Windows and/or Linux
- Experience deploying and configuring .NET web applications in a Windows Server environment
- Experience working in a VM environment (preferably VMWare)
- Microsoft Windows Server and Linux administration
- Experience troubleshooting networked applications
- Telephony (PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting
- Automated speech recognition (ASR) and IVR applications
- Experience with system level quality assurance (QA)
- Experience with project management methodologies
- Excellent written and verbal communication skills in English
- Excellent customer relations and customer support skills
- Self-starter with excellent problem-solving skills
- Good analytical and troubleshooting skills
- Ability to multi-task and work independently
- Ability to direct and assist in problem resolution
- College or University degree from a Computer Science or related program
- Professional courses and certifications considered an asset
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience. Please forward your resume in Word or PDF format with IT Deployment Specialist in the subject line to apply.
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