IT Deployment Specialist

1 week ago


Ottawa, Ontario, Canada Vocantas Full time
About Vocantas

Vocantas is a company that specializes in providing innovative solutions for complex web and telephony applications.

Job Summary

We are seeking an experienced IT Deployment Specialist to join our team on a permanent basis. The ideal candidate will have a strong passion for technology and excellent communication skills.

Key Responsibilities
  • Evaluate, plan, install, configure, and deploy complex web and telephony applications in a distributed environment
  • Upgrade existing applications and provide knowledge transfer to customer support
  • Investigate and troubleshoot escalated customer-reported issues
Technical Qualifications
  • Knowledge of web application, networking technologies, administration, and troubleshooting tools
  • Working knowledge of SQL and database technologies/tools
  • Experience with domain environments (Active Directory or LDAP, SAML2, etc.)
  • Understanding of VOIP telephony concepts
  • Basic scripting experience in Windows and/or Linux
Skills Considered Assets
  • Experience deploying and configuring .NET web applications in a Windows Server environment
  • Experience working in a VM environment (preferably VMWare)
  • Microsoft Windows Server and Linux administration
  • Experience troubleshooting networked applications
  • Telephony (PBXs, Telco, CTI, Dialogic, Asterisk, OpenSIPS, etc.) including configuration and analysis/troubleshooting
  • Automated speech recognition (ASR) and IVR applications
  • Experience with system level quality assurance (QA)
  • Experience with project management methodologies
Non-Technical Qualifications
  • Excellent written and verbal communication skills in English
  • Excellent customer relations and customer support skills
  • Self-starter with excellent problem-solving skills
  • Good analytical and troubleshooting skills
  • Ability to multi-task and work independently
  • Ability to direct and assist in problem resolution
Education
  • College or University degree from a Computer Science or related program
  • Professional courses and certifications considered an asset

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience. Please forward your resume in Word or PDF format with IT Deployment Specialist in the subject line to apply.



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