Retail Operations Manager

1 day ago


Calgary, Alberta, Canada Northern NorthMart Full time

Company Overview

">

Northern/NorthMart is a leading retailer in the north, committed to serving rural and remote communities across Canada.

Salary

">

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience.

Job Description

">

As a Retail Operations Manager, you will be responsible for providing excellent customer service, managing the general merchandise department, and developing business plans to meet or exceed sales and gross profit goals.

Key Responsibilities:

">
  • ">
  • Provide outstanding customer service and deliver on the Value Offer.">
  • Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service.">
  • Monitor and adjust customer service levels as needed.">
  • Deal with customer complaints and requests quickly and effectively.">
  • Address and respond to all customer inquiries.">
  • Ensure an enjoyable shopping experience for customers.">
  • Schedule staff to maximize customer service and fulfill business needs.">
  • Manage the General Merchandise Department to maximize sales and grow profits.">
  • Develop departmental business plans in order to meet or exceed sales and gross profit goals.">
">

Required Skills and Qualifications:

">
  • ">
  • A minimum of two years of experience in a high-volume grocery/retail environment.">
  • Strong customer service skills.">
  • Record of bottom line and sales results in previous roles.">
  • Computer knowledge of Excel and Outlook.">
  • Strong knowledge of grocery operating principles.">
  • Exceptional analytical, problem-solving, and decision-making skills with a high attention to detail.">
  • Proven organizational, planning, and prioritizing skills.">
  • Excellent written and verbal communication, interpersonal skills, and superior customer service skills.">
  • Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers.">
  • Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values, and strategies.">
  • Highly motivated and adventurous with an appreciation for small-town life in a culturally diverse setting considered an asset.">
">

Benefits:

">
  • ">
  • Competitive salaries.">
  • Comprehensive benefits package.">
  • Opportunities for career advancement.">
">

Working Conditions:

">
  • ">
  • Work in extreme conditions.">
  • Lift 50+ pounds.">
  • Work extended hours.">
  • Will be required to stand for long periods occasionally.">
  • Use full hand mechanics.">
  • Handle or feel and reach with hands and arms.">
  • Work in remote areas.">


  • Calgary, Alberta, Canada JRoss Retail Recruiters Full time

    About UsJRoss Retail Recruiters is a leading cannabis retailer designed to unlock the total value of the world's most powerful plant. Our organization has diversified and fully integrated operations across all components of cannabis, including retail and e-commerce.We operate the largest non-franchised cannabis retail chain in Canada and a suite of leading...


  • Calgary, Alberta, Canada beBee Professionals Full time $55,000 - $75,000

    We are seeking a highly skilled Retail Operations Manager to lead our team in Calgary, Canada. In this role, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store operations and manage a team of staff.Develop and implement sales strategies...


  • Calgary, Alberta, Canada Canna Cabana Full time

    Job DescriptionWe are seeking a Retail Operations Manager to join our team at Canna Cabana. This role will be responsible for overseeing the daily operations of our store, ensuring that customers receive exceptional service and products.The successful candidate will have a minimum of 2 years of work experience in the retail industry, preferably in the...


  • Calgary, Alberta, Canada beBee Professionals Full time $45,000 - $60,000

    Job Title: Retail Store SupervisorbeBee Professionals in Calgary is seeking an experienced Retail Store Supervisor to oversee daily operations and lead our retail team. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and achieving sales goals.Key Responsibilities:Supervise and train retail staff...


  • Calgary, Alberta, Canada Dollarama L.P. Full time

    About the RoleWe are seeking an experienced Retail Operations Manager to join our team at Dollarama L.P. This is a key role that involves managing and overseeing the daily retail store operation, including day-to-day operations, visual merchandising activities, performance management, recruitment and training of new employees, scheduling and inventory...


  • Calgary, Alberta, Canada beBee Professionals Full time $45,000 - $60,000

    About beBee ProfessionalsWe are a dynamic and growing retail company in Calgary, committed to delivering exceptional customer experiences.Job Summary:We seek an experienced Retail Operations Manager to lead our retail team and oversee daily store operations. This role involves ensuring excellent customer service, managing staff, and driving sales growth.Key...


  • Calgary, Alberta, Canada beBee Professionals Full time $45,000 - $60,000

    Job OverviewWe are seeking an experienced Retail Store Supervisor to lead our retail team in Calgary. The successful candidate will oversee daily operations, ensure exceptional customer service, and manage staff to achieve sales goals.


  • Calgary, Alberta, Canada City Fish Full time

    Job SummaryWe are seeking a skilled Retail Operations Manager to oversee the daily operations of our Wholesale establishment/store. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.


  • Calgary, Alberta, Canada Canco 137 Rolly View Full time

    Job Description:We are seeking a highly skilled Retail Store Supervisor to join our team at Canco 137 Rolly View. As a key member of our retail operations team, you will be responsible for ensuring the smooth day-to-day running of our store.About the Role:You will lead and manage a team of sales associates, providing guidance and support to ensure excellent...


  • Calgary, Alberta, Canada Dollarama L.P. Full time

    Job SummaryWe are seeking an experienced Retail Operations Manager to join our team at Dollarama L.P. in a Store Leadership Position, focusing on Business Development and growth.


  • Calgary, Alberta, Canada Carter's Inc. Full time

    Carter's Inc. is a leading North American apparel retailer for babies and young children, operating brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet.We're seeking an experienced Chief Retail Operations Manager to lead our multi-unit retail teams and drive exceptional customer experiences across the board.Job Description:Talent Management:...


  • Calgary, Alberta, Canada Canna Cabana Full time

    Canna Cabana Cannabis Retail Operations ManagerOverview:We are seeking an experienced Retail Store Manager to join our team at Canna Cabana. As a key member of our management team, you will be responsible for the daily operations and profitability of one of our retail stores.Duties include staff management, customer satisfaction, inventory management, and...


  • Calgary, Alberta, Canada Tirthankar Limited Full time

    Tirthankar Limited is seeking a highly skilled Senior Retail Operations Manager.This role is responsible for leading and managing the daily operations of our retail stores, ensuring that they are running efficiently and effectively.Key Responsibilities:• Oversee staff supervision, including assigning sales workers to duties, hiring and training staff, and...


  • Calgary, Alberta, Canada Amber Paan Inc Full time

    Job Title:Retail Store Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Retail Store Operations Manager to join our team at Amber Paan Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring that all aspects of the business run smoothly and...


  • Calgary, Alberta, Canada Songo Mall Full time

    About Songo MallWe are seeking a highly motivated and organized Senior Retail Operations Manager to join our team at Songo Mall. This is a full-time position that requires at least 1 year to less than 2 years of experience in retail management.Key ResponsibilitiesTo authorize the return of merchandise and resolve any issues that may arise, including customer...


  • Calgary, Alberta, Canada Linhan Accessories Full time

    About the RoleWe are seeking an experienced Senior Retail Operations Manager to join our team at Linhan Accessories.This is a fantastic opportunity for a skilled professional to take on a leadership role and drive business success in a fast-paced retail environment.The successful candidate will be responsible for overseeing all aspects of store operations,...


  • Calgary, Alberta, Canada Circle K Convenience Store Full time

    At Circle K Convenience Store, we are seeking an experienced Retail Store Operations Manager to oversee the daily operations of our store. This is a critical role that requires strong leadership and organizational skills.The ideal candidate will have at least 2 years of experience in a retail or convenience store management position and possess excellent...


  • Calgary, Alberta, Canada Carter's Full time

    About Carter's">Carter's is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.">Job Summary">We are seeking a talented District Manager to lead our Calgary Market team. As a key member of our leadership team, you will inspire and motivate your team...


  • Calgary, Alberta, Canada Dollarama L.P. Full time

    **Job Summary:**We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team at Dollarama L.P. The successful candidate will be responsible for managing daily retail store operations, ensuring compliance with company policies and strategies, and maintaining store safety and cleanliness standards.About the Role:Store...


  • Calgary, Alberta, Canada Michael Hill Full time

    About Michael Hill">">Michael Hill is a market leading, premium jewellery brand operating across Australia, New Zealand, and Canada.">">Opportunity Overview">This role offers an exciting opportunity for a motivated professional to take the next step in their career. As a Retail Operations Manager, you will be responsible for overseeing store operations,...