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Senior Collections Analyst
2 months ago
We are seeking a highly skilled and experienced Senior Collections Analyst to join our team at Rogers Bank. As a key member of our Credit Operations department, you will be responsible for developing and implementing targeted collection communication strategies that align with our business objectives and brand.
Key Responsibilities:- Develop and implement comprehensive communication plans to address delinquency issues, aiming to reduce instances and improve overall recovery rates.
- Manage internal and external communications related to delinquency management, ensuring clear and consistent messaging to both internal teams and external stakeholders.
- Analyze and report on communication metrics, using key performance indicators (KPIs) to identify trends and adjust strategies to enhance effectiveness in mitigating delinquency.
- Cross-functional collaboration with departments such as collections, risk management, digital, and customer service to develop and implement strategies that address and prevent delinquency.
- Stay current with industry trends and emerging technologies related to delinquency prevention and communication strategies, integrating best practices and innovative solutions to effectively address and reduce delinquency.
- Bachelor's degree in Finance, Economics, Mathematics, Statistics, or a related field; advanced degree preferred.
- Minimum of 3 years of experience in collection credit operations or risk management in banking/telecommunications industry.
- Proven experience in communication strategy development, with a focus on delinquency management, and experience in adjusting strategies based on performance metrics and industry trends.
- Strong analytical skills, with expertise in analyzing communication metrics and delinquency data to assess effectiveness, identify trends, and make data-driven recommendations for improvement.
- Cross-functional collaboration experience, particularly in areas related to collections, risk management, and customer service, to develop integrated strategies for delinquency prevention and management.
- Industry knowledge, with an in-depth understanding of delinquency management practices, industry regulations, and emerging trends in communication technologies and techniques.
- Competitive salary and annual bonus.
- Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs.
- Discounts on Rogers services and products, as well as access to exclusive events and experiences.
- Paid time off for volunteering and opportunities for professional development and growth.
- A commitment to diversity and inclusion, with a strong focus on creating a workplace where everyone feels valued and empowered to succeed.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity.
