Business Process Management Leader

2 months ago


Oakville, Ontario, Canada 570 The Dominion of Canada General Full time
Business Process Management Manager

At Travelers, our enterprise operations teams deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise.

Key Responsibilities:
  • Proactively identify opportunities and problems through root cause analysis, active listening, and engagement with stakeholders that span across multiple teams, business areas, and processes.
  • Lead and oversee the understanding of the impact assessment as well as the implementation and execution of assigned initiatives.
  • Own and influence the end-to-end execution of the operational components of multiple/mid to high complexity initiatives that have a broader impact across the line of business.
  • Assess tools and procedures for optimal process efficiency and identify areas of automation.
  • Assess gaps in processes by leveraging KPI's and conduct data and reporting analysis to close those gaps.
Requirements:
  • Bachelor's Degree
  • 5 years of experience
  • Familiarity with Six Sigma and Agile methodology
  • Experience leading and managing complex projects
  • Proficient knowledge of Microsoft PowerPoint and Excel
What We Offer:
  • Comprehensive compensation and benefits program
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment


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