Customer Service Supervisor

1 day ago


Brampton, Ontario, Canada 2840009 Ontario Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at 2840009 Ontario Inc. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives and provide guidance and support to ensure they are meeting their performance goals.
  • Customer Service: Ensure that our customers receive exceptional service and that their issues are resolved in a timely and professional manner.
  • Training and Development: Provide training and development opportunities to help our customer service representatives improve their skills and knowledge.
  • Performance Management: Conduct regular performance reviews and provide feedback to our customer service representatives to help them improve their performance.
  • Operations Management: Oversee the day-to-day operations of the customer service team and ensure that our customers receive the best possible service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer service or operations management role.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and strong problem-solving skills.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for growth and development within the company.
  • Collaborative Work Environment: We have a collaborative work environment that values teamwork and open communication.


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