Aftersales Department Head

1 month ago


Truro, Nova Scotia, Canada Next Level Group Full time
Job Title: Aftersales Manager

The Next Level Group is seeking a highly skilled and experienced Aftersales Manager to lead our Service and Parts Department. As a key member of our team, you will be responsible for ensuring the smooth operation of our service and parts departments, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Service Department: Oversee the daily operations of the service department, prioritize work orders, and assign tasks to technicians.
  • Provide exceptional customer service, address customer concerns, and ensure timely resolution of issues.
  • Supervise staff, ensure a safe and productive work environment, and contribute to employee retention.
  • Develop and implement strategies to improve productivity, reduce costs, and enhance customer satisfaction.
Parts Department:
  • Oversee the daily operations of the parts department, ensure proper staffing, and coordinate scheduling.
  • Monitor parts inventory levels, implement solutions to move aging inventory, and lead the deployment of quarterly specials programs.
  • Collaborate with the service team to find solutions for machine down situations where parts are not readily available.
Requirements:
  • High School Diploma or equivalent experience.
  • 5+ years of related work experience, preferably in service and leadership roles.
  • Strong background in service, leadership, and organizational skills.
  • Working knowledge of computers and Microsoft software.
  • Sound equipment and mechanical knowledge is an asset.
  • Ability to work in an environment of changing priorities, travel, and occasional evening and weekend work.


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