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Parts Advisor

2 months ago

London, Ontario, Canada Rafih Auto Group Full time

About the Role:

We are seeking a highly organized and customer-focused Parts Advisor to join our team at Oakridge Ford, a proud member of the Rafih Auto Group. As a Parts Advisor, you will play a critical role in ensuring our customers receive exceptional service and support in selecting the right parts for their vehicles.

Key Responsibilities:

  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials, and ensure they are exposed to the full product line.
  • Answer phone calls, providing price quotes and other information in a courteous and cheerful manner.
  • Assist technicians at the back counter, ensuring they present a hard copy of the Repair Order with the appropriate lines/complaints when requisitioning parts.
  • Review body shop estimates to ensure the parts ordered are correct and all pricing is in line with the estimate.
  • Provide a high level of service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
  • Notify the service advisor and the customer when special ordered parts have been received.
  • Notify the body shop when all parts have arrived and when they will be delivered.
  • Pull orders for delivery to the body shop, making sure all parts are tagged with customer names and job numbers.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
  • Replenish assigned inventory daily.
  • Assist outside sales representatives with their orders.
  • Make sure all internal requests for parts are billed on the service repair order.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all charge sales are signed by the customer.
  • Ensure all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Issue and track requested shop tools to technicians.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Solicit assigned accounts by phone.
  • Keep front and rear counter areas clean and uncluttered.
  • Clean computer terminals and printers daily.
  • Participate in all training programs made available.
  • Keep current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.

About Us:

Rafih Auto Group offers a great compensation package, including health benefits, a great working environment, professional development training, and opportunities for advancement in one of Canada's largest automotive dealership groups.

Rafih Auto Group has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin your employment.

Location: Oakridge Ford