Student Supports Team Lead

2 weeks ago


Edmonton, Alberta, Canada Norquest College Full time

Company Overview

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Norquest College is committed to providing students with the best possible education and support. We are seeking a highly motivated and experienced professional to join our team as a Student Supports Team Lead.

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Job Description

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The Student Supports Team Lead will be responsible for leading a team of Student Support Administrators, providing direction on daily tasks, staff assignments, and work schedules. This includes organizing and distributing workloads to ensure timely and efficient processing within service standards.

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The successful candidate will work closely with the Manager, Student Service Centre, to review and communicate operational changes and create a calendar of regularly scheduled team duties. They will also be responsible for maintaining reporting tools used for departmental tracking and making decisions regarding messaging provided to students.

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Responsibilities:

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  • Building and leading the Student Supports team to fulfill departmental mandate and contribute to the achievement of the college's mission.">
  • Participating in the recruitment and selection of new staff.">
  • Implementing service standards and work schedules for unit activities.">
  • Maintaining accurate and timely data entry in the People Soft system.">
  • Developing daily work plans for the Student Support team.">
  • Providing first-line support for general college information and addressing stakeholder operational concerns.">
  • Contribute to an atmosphere of continuous improvement by identifying areas of concern and suggesting process changes.">
  • Researching cross-cultural issues that affect our student population.">
  • Providing input and support for relevant Norquest College policies, procedures, and standard practices.">
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Requirements:

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To be successful in this role, you will need:

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  • A Bachelor's Degree in a related field.">
  • A combination of education and directly related experience in a registrar role.">
  • At least 1 year of experience in a leadership role.">
  • Experience working with a student information system (People Soft Campus Solutions preferred).">
  • Strong analytical and problem-solving skills.">
  • Excellent communication and interpersonal skills.">
  • Cultural sensitivity and diplomacy skills.">
  • Knowledge of FOIP legislation and records management.">
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What We Offer:

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We offer a competitive salary range of $61,635 - $80,033, depending on your qualifications and experience. In addition, we provide a comprehensive benefits package, including pension and other perks.

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How to Apply:

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If you are a motivated and experienced professional looking for a challenging role, please submit your resume and cover letter combined as one document. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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