Nait Student Service and Support Specialist
2 days ago
We are seeking a highly skilled and dedicated professional to join our team as a Student Service and Support Specialist. This is a hybrid role with requirements to be on-campus for the designated training period and regular portions of time after.
The Student Service Centre is a high-volume, fast-paced, cross-functional office that provides a wide range of information and services to prospective students, applicants, current students, and alumni to support holistic student success. Students and the public can access the services in-person or remotely via phone, chat, and email.
We are looking for a positive, empathetic, and collaborative individual to join a service-oriented team of highly skilled professionals to provide competent student support to a diverse population of students and the public. As the first point of contact for most students and the public, the Specialist is required to determine everyone's needs through active listening and effective questioning.
The key responsibilities of this role include responding to a wide range of admission, enrollment, financial, and policy or procedural questions from students and the public; providing information regarding NAIT program selection to potential students; completing a wide range of transactions (for example: student registration, tuition and fee payments, fulfilling transcript requests, etc.); reviewing and analyzing student accounts, and connecting with other departments as needed to resolve student enquiries; processing payment transactions and completing daily reconciliation; maintaining up-to-date knowledge of relevant information and procedures; providing supports across a range of modalities, including email, phone, chat, and in-person; participating in coordinated outreach activities; proactively reaching out to students to provide them with support and information; and participating in projects and assignments as required to continuously improve services to internal and external customers.
To be successful in this role, you will need to demonstrate a proven ability to provide high-quality service to a broad range of clients; ability to demonstrate a high level of emotional intelligence; demonstrated empathy and active listening skills; exceptional communication and interpersonal skills; ability to build collaborative working relationships; strong critical thinking and problem-solving skills; ability to remain upbeat, accurate, thorough, and organized while constantly multi-tasking in a busy environment; capacity to continuously learn and manage large volumes of information; and well-developed computer skills.
The ideal candidate will possess a Bachelor's degree and experience in related supervisory or administrative work. Experience working in a Post-Secondary Institution is preferred, as well as experience working with a front-facing service area or a call center environment. PeopleSoft experience is an asset, and preference may be given to candidates with knowledge of NAIT's programs, policies, and procedures. Equivalencies may be considered.
NAIT offers a comprehensive benefits package, including medical and dental insurance, extended health benefits, life insurance, and a defined benefit pension plan. The annual salary for this position ranges between $55,138.46 and $72,519.72, depending on qualifications and experience. We are proud to have been named one of Alberta's Top Employers for 13 consecutive years, and we prioritize the employee experience, offering benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role.
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