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Customer Service Manager
2 months ago
{"h2": "Job Summary", "p": "At Leanessa Inc, we are seeking a highly skilled and experienced Contact Centre Manager to lead our customer service team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our contact centre, ensuring that our customers receive exceptional service and support.", "ul": [{"li": "Develop and implement customer service strategies to improve customer satisfaction and loyalty"}, {"li": "Lead and motivate a team of customer service representatives to achieve sales and service targets"}, {"li": "Monitor and analyze customer feedback to identify areas for improvement"}, {"li": "Collaborate with other departments to ensure seamless customer experience across all touchpoints"}], "h2": "Responsibilities", "p": "The successful candidate will have a proven track record of success in a contact centre management role, with experience in leading high-performing teams and driving business growth through customer service excellence.", "ul": [{"li": "Hire, train, and develop customer service representatives to ensure they have the skills and knowledge to deliver exceptional customer service"}, {"li": "Develop and implement training programs to improve customer service skills and knowledge"}, {"li": "Monitor and analyze customer feedback to identify areas for improvement"}, {"li": "Collaborate with other departments to ensure seamless customer experience across all touchpoints"}], "h2": "Requirements", "p": "To be successful in this role, you will need to have a strong background in customer service management, with experience in leading high-performing teams and driving business growth through customer service excellence.", "ul": [{"li": "Proven track record of success in a contact centre management role"}, {"li": "Experience in leading high-performing teams and driving business growth through customer service excellence"}, {"li": "Strong analytical and problem-solving skills"}, {"li": "Excellent communication and interpersonal skills"}], "h2": "What We Offer", "p": "In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career growth and development.", "ul": [{"li": "Competitive salary and benefits package"}, {"li": "Opportunities for career growth and development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Recognition and rewards for outstanding performance"}]
