Customer Service Manager

3 weeks ago

Brampton, Ontario, Canada TIO AUTO PARTS INC. Full time

Job Title: Customer Service Manager

Job Summary: We are seeking a highly skilled Customer Service Manager to join our team at TIO AUTO PARTS INC. The successful candidate will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Direct and control daily operations
  • Evaluate daily operations
  • Plan and organize daily operations
  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Implement price and credits policies
  • Locate, select and procure merchandise for resale
  • Develop and implement marketing strategies
  • Plan budgets and monitor revenues and expenses
  • Determine staffing requirements
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Recruit, hire and supervise staff and/or volunteers
  • Oversee payroll administration
  • Conduct performance reviews
  • Supervise office and volunteer staff
  • Plan, organize, direct, control and evaluate daily operations

Requirements:

  • 5 years or more of experience
  • Health care plan
  • Pension plan
  • Free parking available
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week

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