Cash Vault Services Director
4 weeks ago
Your mission at GardaWorld:
As a key member of our Cash Services Division, you will oversee the cash processing team and ensure customer satisfaction. Reporting to the Regional CVS Director, you will be responsible for planning, organizing, and managing the work of your team.
We are seeking a passionate leader who can establish great relationships with unionized employees and drive business growth.
GardaWorld Cash Services is the #1 supplier of cash services in North America, offering a dynamic career opportunity.
Key Responsibilities:
- Plan, organize, direct, and control the processing activities of the counting room
- Maintain and improve the quality, profitability, and safety of the services offered and respect production schedules
- Provide direction for the execution of the sector's activities
- Manage expenses according to the budget, both labor and current expenses
- Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims
- Participate in the hiring plan for new staff and provide ongoing training to meet workforce needs
- Participate in the disciplinary or grievance process
- Follow-up on the productivity of the different sub-sectors of the department
- Implement action plans to achieve productivity objectives
- Participate in all process optimization initiatives
- Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures
Requirements:
- 5+ years' of management experience (unionized environment an asset)
- Excellent written and verbal communication skills (English)
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Health and Safety management experience
- Cash processing experience an asset
- Working knowledge of Workers Compensation reporting process
- Driven by offering exceptional customer service
- Sense of urgency, outstanding communication, and problem solving
- Strong teamwork and partnership orientation
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