Cash Vault Services Director

3 weeks ago


Victoria, British Columbia, Canada GardaWorld Full time

At GardaWorld, we are seeking a Cash Vault Services Director to lead our cash processing team within our Cash Services Division. As a key member of our management team, you will be responsible for planning, organizing, and managing the work of your team to ensure customer satisfaction.

Key Responsibilities:

  • Plan, organize, direct, and control the processing activities of the counting room.
  • Maintain and improve the quality, profitability, and safety of the services offered and respect production schedules.
  • Provide direction for the execution of the sector's activities.
  • Manage expenses according to the budget, both labor and current expenses.
  • Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims.
  • Participate in the hiring plan for new staff and provide ongoing training to meet workforce needs.
  • Participate in the disciplinary or grievance process.
  • Follow-up on the productivity of the different sub-sectors of the department.
  • Implement action plans to achieve productivity objectives.
  • Participate in all process optimization initiatives.
  • Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures.

Requirements:

  • 5+ years of management experience (unionized environment an asset).
  • Excellent written and verbal communication skills (English).
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
  • Health and Safety management experience.
  • Cash processing experience an asset.
  • Working knowledge of Workers Compensation reporting process.
  • Driven by offering exceptional customer service.
  • Sense of urgency, outstanding communication, and problem solving.
  • Strong teamwork and partnership orientation.

About GardaWorld:

  • International company offering many career opportunities.
  • Free on-site parking.


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