Cash Vault Services Director
3 weeks ago
At GardaWorld, we are seeking a Cash Vault Services Director to lead our cash processing team within our Cash Services Division. As a key member of our management team, you will be responsible for planning, organizing, and managing the work of your team to ensure customer satisfaction.
Key Responsibilities:
- Plan, organize, direct, and control the processing activities of the counting room.
- Maintain and improve the quality, profitability, and safety of the services offered and respect production schedules.
- Provide direction for the execution of the sector's activities.
- Manage expenses according to the budget, both labor and current expenses.
- Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims.
- Participate in the hiring plan for new staff and provide ongoing training to meet workforce needs.
- Participate in the disciplinary or grievance process.
- Follow-up on the productivity of the different sub-sectors of the department.
- Implement action plans to achieve productivity objectives.
- Participate in all process optimization initiatives.
- Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures.
Requirements:
- 5+ years of management experience (unionized environment an asset).
- Excellent written and verbal communication skills (English).
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
- Health and Safety management experience.
- Cash processing experience an asset.
- Working knowledge of Workers Compensation reporting process.
- Driven by offering exceptional customer service.
- Sense of urgency, outstanding communication, and problem solving.
- Strong teamwork and partnership orientation.
About GardaWorld:
- International company offering many career opportunities.
- Free on-site parking.
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