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Floor Leader

1 month ago

Vancouver, British Columbia, Canada Lush Full time

Job Summary:

We are seeking a highly motivated and experienced Floor Leader to join our team at Lush. As a key member of our store management team, you will play a vital role in driving sales, delivering exceptional customer service, and leading a team of sales associates to achieve their goals.

Key Responsibilities:

Sales and Customer Experience:

  • Drive Sales: Utilize sales data to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
  • Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations and consultations.
  • Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
  • Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

Team Involvement:

  • Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging.

Operational Excellence:

  • Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, and securing the store at the end of each day.
  • Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks.

Qualifications:

Required:

  • Minimum 1 year of experience in customer service and sales.
  • Cash handling and opening/closing procedures.
  • Supervisory experience involving coaching, feedback, and training.
  • Problem-solving issues related to customer service in day-to-day operations.
  • A fast-paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred:

  • Experience with consultation-based customer service models.
  • Experience analyzing sales metrics.
  • Experience working in skincare or cosmetics.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.