Technical Support Specialist

4 weeks ago


Ottawa, Ontario, Canada IC 360 Solutions Full time

About IC 360 Solutions

IC 360 Solutions is a dynamic and growing company focused on modernizing IT infrastructure for our clients and providing managed services for the modern IT infrastructure. We deliver cutting-edge solutions that help businesses stay competitive in the digital era.

Our Technology Solutions

We've selected Microsoft 365 and Azure as the foundational ecosystem of our Technology solutions. We leverage many other tools to deliver on our mandate with clients.

The Opportunity

We're seeking a skilled Technical Support Specialist to work with external clients to deploy innovative technology alongside a talented group of professionals. You'll collaborate closely with Systems Engineers on projects and quickly learn best practices through hands-on experience.

Key Responsibilities

  • Respond to front-line tickets from Managed Services clients, diagnosing and troubleshooting system issues to identify root causes of outages.
  • Provide support for projects involving the integration and consolidation of enterprise technology platforms.
  • Assist with the configuration of cloud technologies, focusing on but not limited to Microsoft Office 365, Azure, and AWS.
  • Support the underlying infrastructure for cloud services, including networking (switching, routing, firewalls) and Windows Servers.

Requirements

  • Bilingual (English/French)
  • At least 3 years of experience providing corporate/organizational service desk support
  • At least 2 years of experience administering: Microsoft 365 / Exchange, Azure, Intune / Endpoint Management, Active Directory and related on-premise systems (File servers, Remote Management Tools, GPO, DNS, DHCP, Exchange)

What We Offer

  • Competitive salary.
  • Opportunity to work with industry leaders and innovative technology solutions.
  • Professional development and growth opportunities.
  • A collaborative and supportive team environment.
  • Comprehensive health, dental, and vision benefits.


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