Seasonal Guest Experience Ambassador at Scarborough Town Centre

7 days ago

Toronto, Ontario, Canada OMERS Full time

Accelerate your growth and development with Oxford, a leading global real estate investor, developer, and manager. Our commitment to customer service excellence is unparalleled, and we strive to achieve this goal through every interaction, everyday.

Oxford is currently looking for highly motivated Guest Experience Representatives to join our team at Scarborough Town Centre during our seasonal period. As a Guest Experience Representative, you are an ambassador for Scarborough Town Centre and must ensure professionalism, pride, and passion each and every day.

We offer a competitive estimated salary of $25-$35 per hour, depending on experience and qualifications. In addition to a rewarding hourly wage, our benefits package includes opportunities for career growth and development, a positive work environment, and a chance to make a meaningful impact in the community.

Your key responsibilities will include:

  • Proactively seeking opportunities to create memorable guest interactions and provide exceptional customer service.
  • Assisting guests with directions/information, answering questions, and performing other shopping center specific services as assigned.
  • Maintaining a thorough knowledge of the shopping center's services, amenities/facilities, stores/locations, and promotional activities and/or events.
  • Developing and maintaining strong relationships with retailers.
  • Staying up-to-date with fashion trends, having thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.
  • Deliivering all services offered at the Guest Experience locations – including selling the Scarborough Town Centre Gift Card PLUS.
  • Other responsibilities may be assigned based on business needs.

To succeed in this role, you will have:

  • A high school education – post-secondary education in a related field preferred (i.e. Hospitality, Marketing/Communications, etc.).
  • Previous customer service experience required.
  • A positive and friendly attitude, approachable, proactive, and solution-focused.
  • A strong desire to create exceptional customer experiences.
  • The ability to effectively communicate with shoppers, retailers, center management, service providers, and all shopping center personnel.
  • The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
  • Able to work independently and in a team environment.
  • Strong written and oral communication skills; bilingual preferred.
  • Conflict resolution/management skills.
  • Organization and time management skills.
  • The ability to adapt quickly to change in work requirements with the ability to re-prioritize tasks as needed.
  • Computer skills – including working knowledge of social media tools, Google Sheets, and Microsoft Office programs.
  • The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending.
  • The ability to work a flexible schedule of days, evenings, weekends, and holidays.

Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities we live and work — and the customers we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.

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