Guest Service Team Lead

2 weeks ago


Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time

Job Title: Guest Service Team Lead

Job Summary: We are seeking a highly motivated and organized Guest Service Team Lead to join our team at Rama Gaming House – Scarborough. As a Guest Service Team Lead, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies

Requirements:

  • Casino Gaming License
  • Criminal record check
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player

Work Environment:

  • Casino
  • Fast-paced environment
  • Large workload
  • Overtime required
  • Standing for extended periods
  • Tight deadlines
  • Work under pressure

Financial Benefits:

  • Bonus
  • Gratuities

How to Apply: If you are a motivated and organized individual who is passionate about delivering exceptional guest service, please submit your application to Rama Gaming House – Scarborough.



  • Toronto, Ontario, Canada Rama Gaming House – Scarborough Full time

    We are seeking a skilled Guest Service Supervisor to join our team at Rama Gaming House – Scarborough. As a key member of our operations team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.The ideal candidate will have 1...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Novotel Toronto Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key ResponsibilitiesLeadership and Team Management:...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Union Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead and motivate a team of Guest Services staff to provide outstanding...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Union Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead and motivate a team of Guest Services staff to provide outstanding...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Union Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead and motivate a team of Guest Services staff to provide outstanding...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Union Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead and motivate a team of Guest Services staff to provide outstanding...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Union Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead a team of Guest Services staff to provide prompt, professional...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Supervisor to join our team at Union Hotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.Key ResponsibilitiesLead a team of Guest Services staff to provide prompt, professional...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleAs a Guest Services Supervisor with Silver Hotel Group, you will play a vital role in ensuring the smooth operation of our front office team. Reporting to the Guest Services Manager, you will be responsible for supporting the daily operations of the team, providing guidance and training to team members, and ensuring that our guests receive...


  • Toronto, Ontario, Canada Allied Properties REIT Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at The Rink at The Well in Toronto. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our rink.Key Responsibilities:Provide warm and...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Supervisor to join our team at the Radisson Blu Hotel in Toronto's vibrant Harbourfront district. As a key member of our front office team, you will be responsible for ensuring a smooth operation of guest services, supervising the registration and check-out of guests, and supporting team members as...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    Role SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Silver Hotel Group. The ideal candidate will have a passion for delivering exceptional guest experiences and a proven track record of leadership in the hospitality industry.Key ResponsibilitiesDevelop and implement strategies to enhance guest satisfaction and...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Silver Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience during their stay.Key ResponsibilitiesProvide warm and friendly service to...


  • Toronto, Ontario, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at Novotel Toronto Centre. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a smooth operation of the guest services department.Key ResponsibilitiesSupervise the registration and...


  • Toronto, Ontario, Canada Villa Madina - Water Park Full time

    Job Title: Food Service Team LeadJob Summary: We are seeking a highly skilled Food Service Team Lead to join our team at Villa Madina - Water Park. As a Food Service Team Lead, you will be responsible for overseeing the daily operations of our food service department, ensuring that our guests receive exceptional service and high-quality food.Key...

  • Guest Services Agent

    1 month ago


    Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Radisson Blu in Toronto. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and friendly service to...

  • Guest Services Agent

    1 month ago


    Toronto, Ontario, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Radisson Blu in Toronto. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm and friendly service to...


  • Toronto, Ontario, Canada Clublink Full time

    Job Title: Guest Service RepresentativeJob Summary: We are seeking a Guest Service Representative to join our team at Clublink. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and assign...