Director, Enterprise Applications

20 hours ago

Vancouver, British Columbia, Canada Norton Rose Fulbright Full time
Job Description

Overview

Norton Rose Fulbright is seeking a highly skilled and experienced Director, Enterprise Applications to lead our Canada enterprise applications team. As a key member of our IT leadership team, you will be responsible for the operation and strategic development of our application portfolio within the region and as part of the wider global network.

Key Responsibilities

  • Strategy and Planning
    • Act as a key liaison with senior leadership to ensure that applications meet business requirements and systems goals.
    • Presents strategies to senior firm leadership regarding application portfolio (roadmaps, risks, implementations, etc.)
    • Reviews and analyzes existing applications effectiveness and efficiency, and then develops strategies for improving or leveraging these systems.
    • Cultivates and disseminates knowledge of application-usage best practices both within IT and throughout the firm.
  • Ownership and Management
    • Ensures the application inventory, roadmaps, and operation guides are maintained.
    • Manages the lifecycle of the applications portfolio, ensuring the timely retirement of applications and the decommissioning of associated components.
    • Manages the annual budgets relating to application maintenance services.
    • Acts as an escalation point for 3rd level support issues.
    • Designates application leads for individual applications and establishes clear accountability with team members.
  • Acquisition and Deployment
    • Researches and recommends software products and services in support of procurement and development efforts.
    • Evaluates, installs, configures, and deploys new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
    • Analyzes documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
  • Delivery and Support
    • Delivers and supports business solutions, through implementation, development and integration of new and existing systems.
    • Works closely with other IT leadership (regionally and globally), to deliver projects at strategic, tactical, and operational levels.
  • Operational Management
    • Manages and provides direction for the application team in support of business operations.
    • Liaises with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
  • Leadership and Team Management
    • Manages a team of direct and indirect reports.
    • Communicates decisions, priorities and relevant information to the enterprise applications team members.
    • Develops processes within the team and with external teams to enable continued improvement.
    • Mentors team members and identifies opportunities for growth.
  • IT Service Management
    • Champions IT Service Management processes.
    • Holds team accountable for following defined ITSM processes.
    • Reviews, approves, and challenges change requests as a Change Advisory Board (CAB) member.

Requirements

  • A bachelor's degree or higher with a technology focus.
  • Years of experience in IT progressing from a developer/integrator/DBA.
  • At least years of experience in direct line resource management, and years in a senior IT leadership role.
  • Proven expertise skills in software development,.NET, SQL, and other integration technologies.
  • Achieved ITIL Foundation certification.
  • Achieved PMP, CBAP, Agile, or other project management or business analysis certification is a benefit.
  • Achieved or pursuing TOGAF, COBIT, is an asset.
  • Experienced in managing a geographically distributed team of highly technically skilled employees.
  • Experienced in managing and working with senior stakeholders, ideally within a partnership or matrix structured organization.
  • Highly effective and proven experience in translating complex technical concepts to all levels of non-technical business stakeholders.
  • Possesses strong business planning, analytical, and conceptual skills.
  • Knowledge of legal industry technologies including document management, practice management, knowledge management and case management systems is highly desirable.
  • Experience in implementing and supporting large technology systems.
  • Experienced in budget creation, procurement and financial management best practices.

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