Administrative Support Assistant
1 month ago
The post holder will provide administrative support to the Radiotherapy department, Oncology clinics, and wards within Women's Services. This will involve carrying out a range of specific activities to ensure an efficient administrative and clerical service in line with service requirements.
The post holder will also provide a quality reception service for all users of the Outpatient based services and the Trust.
Main Responsibilities- Collect data as required to assist with audits of service provision
- Ordering stationery following training in the use of PECOS
- Support with restocking admin stores when they arrive on the ward
- Ensure that all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values
- Maintain excellent communication between patients, nursing staff, clinicians, and other members of administrative and multi-disciplinary teams at all times
- Participate proactively in projects and service improvements as required
- Assist with induction programmes for new staff within the department
- Contribute to the production and updating of patient information and other useful resources
- Complete outcomes on internal systems to record patient appointments, ensuring Trust income
- Present a professional image at all times to ensure good communication and customer service is maintained with all patients and colleagues
- Provide a customer-focused service to patients and communicate effectively and appropriately with patients and all levels of staff
- Participate and be proactive within team/ward meetings to ensure all complaints or patient issues are escalated to the Team Leader in charge in a timely fashion, including those resolved by the post holder
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