Administrative Support Assistant

1 month ago


Edmonton, Alberta, Canada North Middlesex University Hospital NHS Trust Full time
Job Summary

The post holder will provide administrative support to the Radiotherapy department, Oncology clinics, and wards within Women's Services. This will involve carrying out a range of specific activities to ensure an efficient administrative and clerical service in line with service requirements.

The post holder will also provide a quality reception service for all users of the Outpatient based services and the Trust.

Main Responsibilities
  • Collect data as required to assist with audits of service provision
  • Ordering stationery following training in the use of PECOS
  • Support with restocking admin stores when they arrive on the ward
  • Ensure that all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values
  • Maintain excellent communication between patients, nursing staff, clinicians, and other members of administrative and multi-disciplinary teams at all times
  • Participate proactively in projects and service improvements as required
  • Assist with induction programmes for new staff within the department
  • Contribute to the production and updating of patient information and other useful resources
  • Complete outcomes on internal systems to record patient appointments, ensuring Trust income
  • Present a professional image at all times to ensure good communication and customer service is maintained with all patients and colleagues
  • Provide a customer-focused service to patients and communicate effectively and appropriately with patients and all levels of staff
  • Participate and be proactive within team/ward meetings to ensure all complaints or patient issues are escalated to the Team Leader in charge in a timely fashion, including those resolved by the post holder


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