Field Service Technician

4 weeks ago


Red Deer, Alberta, Canada Tennant Company Full time
About Tennant Company

Tennant Company is a globally recognized leader in the cleaning equipment industry, with over $1B in revenue. For 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. Our commitment to stewardship and creating a cleaner, safer, and healthier world drives our mission.

Job Summary

We are seeking a highly skilled Area Floater Field Service Technician to join our team. As a key member of our service team, you will provide top-notch customer service, troubleshoot equipment, and deliver solutions that create a cleaner, safer world. You will work at our customers' facilities, maintaining, troubleshooting, and repairing Tennant products, and providing quality customer service and communication to minimize costs and ensure satisfaction.

Key Responsibilities
  • Work with ADS to provide service coverage for open territories.
  • Substitute for Field Service Technicians as needed due to absences or increased business.
  • Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance, and breakdowns to maintain effective customer service.
  • Provide technical support for local partners/distributors.
  • Maintain records of all service activities and business reporting documentation using customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.
  • Efficiently manage inventory levels to maximize inventory turns while minimizing customer return trips.
  • Ensure proper communication of customer preventative maintenance schedules and future service needs.
  • Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property, including trucks, trailers, tools, and equipment.
Requirements
  • High school diploma or equivalent, vocational school coursework a plus.
  • Minimum 3 years of experience repairing mobile equipment (forklifts, small engine repair, construction equipment, or automobiles). Minimum of 2 years of experience as a Tennant Field Service Technician to include: Troubleshooting, diagnosing and repairing mobile equipment. Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine. Demonstrated experience working in direct contact with customers on service-related activities.
  • Strong mechanical aptitude including the ability to use hand and power shop tools, equipment & diagnostic devices.
  • Demonstrated experience working directly with customers and Service Technicians.
  • Understand and manage expenses within the service operation.
  • Good verbal communication skills, customer-centric attitude, and approach.
  • Fluent in Microsoft Applications and the ability to learn programs used in Tennant Field Service. SAP experience is a plus.
  • Knowledge of Tennant Service offerings and product knowledge is a plus.
  • Valid drivers license plus meet Tennant Company Fleet policy requirements.
Physical Requirements
  • Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
  • Position requires sitting, standing, twisting, reaching, pushing, and pulling.
  • Position requires bending, stooping, kneeling or squatting on a daily basis. It may be up to 30% of the day.
  • Position requires driving vehicle to meet with Field Service Technicians on a daily basis.
  • Position may require up to 75% overnight travel, including air travel.
  • Must be able to wear safety glasses and safety shoes.
  • Must be capable of performing all aspects of the job with the maximum amount of safety.


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