Customer Service Equipment Specialist

4 weeks ago

Red Deer, Alberta, Canada Tennant Company Full time
About Us

Tennant Company is a global leader in the cleaning equipment industry, with over $1 billion in revenue. We have been innovating and manufacturing sustainable solutions for our customers for 150 years.

Our commitment to stewardship drives us to create a cleaner, safer, and healthier world. With operations and functions across the globe, your journey at Tennant can take you to new places.

Job Summary

We are seeking an Area Floater Field Service Technician to join our team. As a key member of our service team, you will provide top-notch customer service by troubleshooting equipment and delivering solutions that create a cleaner, safer world.

You will maintain, troubleshoot, and repair Tennant products, providing quality customer service and communication to minimize costs and ensure satisfaction. To solve customer problems, you will maintain proper parts, supplies, and tools in your service vehicle.

You will quickly and accurately diagnose equipment issues and determine what is needed to get the equipment running again. Customers rely on you to teach them how to use our equipment correctly and decrease future needs, making you a true asset to our customers.

This role requires up to 75% overnight travel, including air travel. You must be able to lift 60 pounds and wear safety glasses and shoes.

Responsibilities
  1. Works with ADS to provide service coverage for open territories.
  2. Substitutes for Field Service Technicians as needed due to absences or increased business.
  3. Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance, and breakdowns to maintain effective customer service.
  4. Provides technical support for local partners/distributors.
  5. Maintains records of all service activities and business reporting documentation using customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.
  6. Efficiently manages inventory levels to maximize inventory turns while minimizing customer return trips.
  7. Ensures proper communication of customer preventative maintenance schedules and future service needs.
  8. Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property, including trucks, trailers, tools, and equipment.
Requirements
  • A high school diploma or equivalent, vocational school coursework a plus.
  • Minimum 3 years of experience repairing mobile equipment (forklifts, small engine repair, construction equipment, or automobiles). Minimum of 2 years of experience as a Tennant Field Service Technician to include: Troubleshooting, diagnosing and repairing mobile equipment. Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine. Demonstrated experience working in direct contact with customers on service-related activities.
  • Strong mechanical aptitude, including the ability to use hand and power shop tools, equipment & diagnostic devices.
  • Demonstrated experience working directly with customers and Service Technicians.
  • Understand and manage expenses within the service operation.
  • Good verbal communication skills, customer-centric attitude, and approach.
  • Fluent in Microsoft Applications and the ability to learn programs used in Tennant Field Service. SAP experience a plus.
  • Valid drivers license and meets Tennant Company Fleet policy requirements.
Salary

$85,000 - $110,000 per year, depending on experience and qualifications.

Benefits

Tennant Company offers a competitive salary, excellent benefits package, company vehicle, corporate credit card, cell phone, and laptop. Technicians participate in comprehensive training programs, including ride-a-longs and factory-based training.

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