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Technical Support Specialist

1 month ago


Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at JAGWILL SOLUTIONS INC. The ideal candidate will have excellent communication skills and the ability to provide top-notch technical support to our clients.

Key Responsibilities
  • Respond to user inquiries and provide solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide training and advice to users on identified difficulties
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and software
  • Provide business systems, network, and Internet support to users
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software
Requirements
  • Attention to detail
  • Accurate and organized
  • 7 months to less than 1 year of experience
  • Permanent employment
  • English language
  • 30 to 35 hours per week