Bilingual Customer Service Professional

1 day ago


Canada Kelly Services , Ltd. Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Kelly Services, Ltd. in Etobicoke, ON.

Key Responsibilities:
  • Provide exceptional customer service to dealers and customers in both English and French, ensuring a positive experience in a competitive captive finance environment.
  • Respond to inquiries, resolve issues, and provide timely and accurate information to meet client expectations.
  • Support contract administration, including processing leasing and financing contracts, and providing buyout options to customers and dealers.
  • Document conversations and customer requests in Infolease and Aspire systems.
  • Prepare welcome packages for new customers and confirm expired insurance policies.
  • Process contract terminations and reconcile contract balances with general ledger accounts.
  • Collaborate with collections teams to resolve account discrepancies and perform other administrative tasks as required.
Requirements:
  • Bachelor's degree in Finance, Accounting, or a related field is preferred.
  • Proficiency in Microsoft Office suite, particularly Word, Excel, and Outlook, is essential.
  • At least one year of customer service experience in leasing or a similar field is mandatory.
  • Excellent communication skills in English and French (written and verbal) are necessary.
  • Able to work independently under pressure, meeting deadlines while maintaining attention to detail and organizational skills.
  • Familiarity with Info-Lease and Aspire systems is an asset but not required.
Compensation and Benefits:
  • Salary: $62,500 - $67,000 per annum, based on experience.
  • Permanent position with comprehensive benefits package.
  • Opportunity to grow professionally and advance your career in a dynamic organization.
About Us

Kelly Services, Ltd. is a leading employment agency committed to connecting great people with great companies. We strive to create innovative solutions that enhance job seekers' experiences and deliver results-driven workforce management strategies.



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