Bilingual Customer Service Professional
1 day ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Kelly Services, Ltd. in Etobicoke, ON.
Key Responsibilities:- Provide exceptional customer service to dealers and customers in both English and French, ensuring a positive experience in a competitive captive finance environment.
- Respond to inquiries, resolve issues, and provide timely and accurate information to meet client expectations.
- Support contract administration, including processing leasing and financing contracts, and providing buyout options to customers and dealers.
- Document conversations and customer requests in Infolease and Aspire systems.
- Prepare welcome packages for new customers and confirm expired insurance policies.
- Process contract terminations and reconcile contract balances with general ledger accounts.
- Collaborate with collections teams to resolve account discrepancies and perform other administrative tasks as required.
- Bachelor's degree in Finance, Accounting, or a related field is preferred.
- Proficiency in Microsoft Office suite, particularly Word, Excel, and Outlook, is essential.
- At least one year of customer service experience in leasing or a similar field is mandatory.
- Excellent communication skills in English and French (written and verbal) are necessary.
- Able to work independently under pressure, meeting deadlines while maintaining attention to detail and organizational skills.
- Familiarity with Info-Lease and Aspire systems is an asset but not required.
- Salary: $62,500 - $67,000 per annum, based on experience.
- Permanent position with comprehensive benefits package.
- Opportunity to grow professionally and advance your career in a dynamic organization.
Kelly Services, Ltd. is a leading employment agency committed to connecting great people with great companies. We strive to create innovative solutions that enhance job seekers' experiences and deliver results-driven workforce management strategies.
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