Bilingual Customer Service Representative

7 days ago


Canada Compunnel Inc. Full time

Typical Day in Role:As a Bilingual Customer Service Representative, your primary responsibility will be to make outbound calls to Group Benefit customers to secure their consent for directing their case to a preferred pharmacy. In addition, you'll explain the advantages of our Case Management program, which offers patients extra care and support for managing their treatment and pharmacy-related needs. Comprehensive training will be provided to ensure you are fully equipped to succeed in this role.Key Responsibilities:Conduct outbound calls to Group Benefit customers to obtain consent for redirecting their case to a designated pharmacy.Provide clear explanations of the Case Management program, including its features and benefits.Address customer inquiries related to group benefits, pharmacy options, and the Case Management program.Accurately document and update customer interactions and consent in the system in a timely manner.Deliver exceptional customer service and foster positive relationships with customers.Work collaboratively with internal teams to ensure seamless service delivery and customer satisfaction.Candidate Requirements/Must-Have Skills:Bilingual proficiency in English and French (both written and spoken) is required. While the role will primarily be conducted in English, the ability to manage French-language requests is essential.Prior customer service experience, especially in a phone-based role, is preferred.Proficient in using computer systems and software for data entry and communication.Nice-to-Have Skills:Familiarity with the Canadian healthcare system and pharmaceutical drugs is an asset.Education:Minimum of high school completion.



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