Front Office Operations Director
2 weeks ago
About the Role:
We are seeking a dynamic and service-oriented Front Office Operations Director to lead our team at 1 Hotel Toronto. This is an exciting opportunity for a seasoned professional to join our hospitality team and make a lasting impact.
Key Responsibilities:
- Lead and inspire a high-performing Front Office team to deliver exceptional guest experiences
- Train, supervise, and mentor new hires to ensure they have the skills and knowledge needed to succeed
- Develop and implement strategies to improve guest satisfaction, engagement, and loyalty
- Collaborate with other departments to ensure seamless operations and excellent customer service
About You:
- A minimum of 2 years of experience in hotel operations or a related field, with a proven track record of success
- A post-secondary diploma or degree is preferred but not required
- Advanced knowledge of hotel operations, including front desk management, room assignments, and guest services
- Excellent communication, leadership, and problem-solving skills
- Flexibility and willingness to work in a fast-paced environment
About Our Company:
At 1 Hotels, we believe in delivering good-natured and informed service that evokes a sense of fulfillment and well-being. We offer a range of benefits and perks, including:
- A competitive salary, estimated at $65,000 - $85,000 per year, depending on experience
- A designed by nature work environment that promotes well-being and productivity
- A comprehensive health and wellness program, including medical, dental, and vision coverage, as well as an Employee Assistance Program (EAP)
- Retirement planning and paid personal days
- Career advancement opportunities within the company
- SH University, an online learning platform offering professional development courses and certifications
- A Team Member Recognition program that rewards outstanding performance and encourages employees to pay it forward
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