Front Office Operations Lead

4 days ago


Toronto, Ontario, Canada 1 Hotels Full time

We are seeking a seasoned Front Office Operations Lead to join our dynamic team at 1 Hotel Toronto. As a vital member of our operations department, you will play a key role in ensuring seamless guest experiences and exceptional service standards.

About the Role

This is an exciting opportunity for a skilled leader to lead, train, supervise, and mentor new hires in our Front Office team. You will be responsible for setting up team members for success, fostering a positive and productive work environment, and driving guest satisfaction.

Key Responsibilities
  • Lead and motivate a high-performing Front Office team to deliver exceptional guest service and operational excellence
  • Train, supervise, and mentor new hires to ensure they have the necessary skills and knowledge to succeed in their roles
  • Collaborate with other departments to achieve business objectives and drive continuous improvement
  • Maintain accurate records and reports to support informed decision-making
Requirements

To succeed in this role, you will need:

  • Minimum 2 years of experience in hotel operations, preferably in a Front Office or leadership capacity
  • Proven track record of delivering excellent guest service and leading high-performing teams
  • Strong analytical and problem-solving skills, with ability to adapt to changing priorities and deadlines
  • Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues and guests
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary, estimated at $80,000 - $110,000 per year, based on experience and qualifications
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan
  • Ongoing training and development opportunities to enhance your skills and career prospects

We are committed to creating a diverse and inclusive work environment that values creativity, passion, and collaboration. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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