Expert Collections Professional, Special Accounts Oversight

4 days ago

Toronto, Ontario, Canada Momentum Financial Services Group Full time

Momentum Financial Services Group is a leading provider of financial services in North America, serving 2 million people annually with diverse and innovative financial products. We empower customers to manage their finances and improve their lives.

We are seeking an Expert Collections Professional, Special Accounts Oversight to join our team. This role involves overseeing the management of complex collection accounts, including consumer proposals, deceased accounts, and credit counseling cases.

This position requires developing and implementing strategies to effectively manage these sensitive accounts, ensuring compliance with applicable regulations while maximizing recovery rates. The successful candidate will lead a dedicated team, provide training, and collaborate with external partners to optimize collection efforts and enhance customer experience.

Key Responsibilities:

  • Account Management: Oversee the management of special accounts, ensuring adherence to all legal and regulatory requirements.
  • Team Leadership: Supervise and mentor a team of collections specialists, providing guidance on best practices for handling sensitive accounts.
  • Strategy Development: Develop and implement tailored strategies for collections on special accounts, focusing on maximizing recoveries while maintaining ethical standards and compliance.
  • Communication and Collaboration: Act as a liaison between the organization, clients, and external partners to facilitate resolution of special accounts.
  • Training and Development: Provide training to collections staff on handling special accounts, including negotiation techniques and regulatory compliance related to consumer proposals and deceased accounts.
  • Performance Analysis: Monitor and analyze key performance indicators (KPIs) related to special accounts.
  • Policy Development: Establish and maintain policies and procedures for managing special accounts, ensuring alignment with organizational goals and compliance with industry regulations.
  • Dispute Resolution: Address and resolve disputes related to special accounts, utilizing effective negotiation skills and maintaining a focus on customer service.

Requirements:

  • Bachelor's degree in Business, Finance, or a related field; relevant certifications preferred.
  • 5+ years of experience in collections, with a focus on special accounts or similar areas, and at least 2 years in a supervisory role.
  • Strong knowledge of relevant regulations governing collections, consumer proposals, and credit counseling.
  • Excellent interpersonal and communication skills, with a strong ability to build relationships with clients and external partners.
  • Proven analytical skills, with the ability to interpret data and make informed decisions.
  • Proficient in collections software and Microsoft Office Suite.
  • Strong leadership skills with a focus on team development and performance management.

Salary Range: $60,000 - $90,000 per year, depending on experience.

Work Environment: This position may require occasional evening or weekend work to meet operational needs. The successful candidate will work in a fast-paced environment focused on achieving recovery targets while ensuring a positive experience for clients.

Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process.

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