Customer Service Advocate
7 days ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Captura Hall in Halifax, Nova Scotia. In this position, you will be the primary point of contact for our clients, responding to inquiries, resolving issues, and providing information on our services.
Responsibilities
- Customer Communication
- Respond to customer inquiries via phone, email, and live chat
- Resolve product or service issues by clarifying customer concerns, determining the cause, and offering solutions
- Guide customers through the use of our services and provide product recommendations
- Maintain records of customer interactions and update account information accurately
Collaboration and Problem-Solving
- Collaborate with other team members to address customer needs and enhance service quality
- Follow up with customers to ensure issues are resolved and satisfaction is met
Requirements and Qualifications
To succeed in this role, you will require:
- Strong Communication Skills
- Excellent problem-solving abilities and attention to detail
- Ability to manage time effectively and handle multiple customer inquiries simultaneously
- Prior Experience
- Previous experience in a customer service or call center role is an asset
What We Offer
- Competitive Salary
- An estimated annual salary of $60,000 - $80,000, depending on experience
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Training and development opportunities for career growth
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