Customer Service Representative

4 weeks ago


Halifax, Nova Scotia, Canada Fresh Form Draft Full time
Job Title: Customer Service Representative

Job Summary

As a Customer Service Representative at Fresh Form Draft, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. Your responsibilities will include answering inquiries, resolving issues, and providing product information to meet customer needs.



Key Responsibilities
  • Respond to customer inquiries in a professional and courteous manner.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers in resolving complaints and issues, ensuring timely and effective solutions.
  • Document customer interactions and maintain detailed records of inquiries and resolutions.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Participate in training and development programs to enhance product knowledge and customer service skills.
  • Meet or exceed performance metrics, including response time, customer satisfaction scores, and resolution rates.


Requirements
  • High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Proficient in using computer systems and software applications.
  • Ability to work in a fast-paced environment and handle multiple tasks effectively.


Benefits
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for professional development and growth.
  • Creative and collaborative work environment.


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