Customer Service Director

12 hours ago


St John's, Newfoundland and Labrador, Canada THE PLANK Full time
About the Role

We are seeking a highly skilled Customer Service Manager to join our team at THE PLANK. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our business.

Key Responsibilities
  • Evaluate and optimize daily operations to drive efficiency and productivity
  • Develop and implement effective marketing strategies to increase brand awareness and customer engagement
  • Manage a team of staff, providing guidance and support to ensure they have the skills and resources needed to succeed
  • Plan and manage budgets, monitoring revenues and expenses to ensure financial stability
  • Resolve customer complaints and issues in a timely and professional manner
  • Conduct regular performance reviews to identify areas for improvement and provide constructive feedback
Requirements
  • College or CEGEP education
  • 1-2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible working hours (30-40 hours per week)


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