Customer Service Director

1 day ago


St John's, Newfoundland and Labrador, Canada THE PLANK Full time
Customer Service Manager

The Plank is seeking a highly skilled Customer Service Manager to lead our customer-facing team. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences across all touchpoints.

Key Responsibilities
  • Evaluate and optimize daily operations to drive efficiency and customer satisfaction.
  • Develop and implement marketing strategies to promote our products and services.
  • Plan and manage budgets to ensure revenue growth and expense control.
  • Lead and motivate a team of customer service representatives to achieve exceptional results.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
Requirements
  • 1-2 years of experience in customer-facing roles, preferably in a management capacity.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and problem-solving skills.

The ideal candidate will be a strategic thinker with a customer-centric approach. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply.



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