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IT Support Specialist

2 months ago

Aurora, Ontario, Canada HR Performance & Results Full time
About the Role

We are seeking a highly skilled IT Administrator to join our team at Whitehots. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional support to our team members and customers.

Key Responsibilities
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain the Company's IT network and infrastructure, ensuring security and privacy measures are implemented to the latest standard.
  • Provide technical support across the Company via phone or in-person, troubleshooting issues and resolving problems efficiently.
  • Write user instruction manuals and provide training to team members on new IT requirements, processes, and workflows.
  • Ensure all systems run smoothly and efficiently across the Company, handling user management and supporting the Director of Operations with project management activities.
Requirements
  • A minimum of 1-3 years of experience in a related IT role.
  • Post-secondary degree/diploma in Information Technology or a related field.
  • Excellent interpersonal and communication skills, with the ability to interpret end-user questions and troubleshoot effectively.
  • Keen interest in technology and willingness to learn and adapt to new software programs quickly.
  • Demonstrates flexibility, adaptability, and initiative to assist in other areas when requested or required.
What We Offer
  • A competitive base salary and benefits package, 100% paid for by the Company.
  • Work-life balance and opportunities for growth and development.
  • Educational Assistance Programs to help equip you with the skills and knowledge to succeed in your role.