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Salesforce System Administrator

2 months ago

Peterborough, Ontario, Canada LightSpeed Broadband Limited Full time

Reports to: Head of PMO & Data Analytics

Location: Hybrid Home / Peterborough

Full Time

The LightSpeed Experience

At LightSpeed, we are driven by a rewarding experience that leads to meaningful outcomes and a positive impact on people's lives. We value diversity, celebrate inclusion, and champion innovative ideas. Our journey towards innovation is fueled by our commitment to delivering exceptional service and the remarkable individuals who make up our team.

About Us

Since 2021, we have been dedicated to providing gigabit-speed full fibre broadband to numerous homes across the UK. Our mission is to connect communities, ensuring that our broadband service is fast, enjoyable, and hassle-free, with our customers at the forefront of every decision.

As we embark on an exciting growth phase, we are looking for talented individuals who share our vision and can inspire us as we move forward.

Your Responsibilities:
  1. Generate regular Salesforce reports detailing program delivery and outcomes for sales, marketing, delivery teams, and management.
  2. Respond promptly to management requests for specific data outputs.
  3. Collaborate closely with the program delivery team to integrate client journey and data capture processes, ensuring data accuracy and completeness.
  4. Establish Salesforce reports and dashboards to track KPIs and progress, identifying patterns, trends, outliers, and opportunities, while providing updates to management.
  5. Analyze program data to uncover issues and opportunities.
  6. Implement systems to consolidate data from various sources, ensuring efficient data storage in compliance with guidelines.
  7. Provide training to delivery teams and managers on Salesforce and other reporting tools.
  8. Stay informed about new program requirements and communicate these to delivery teams.
  9. Actively participate in the LightSpeed community of practice, sharing best practices and suggesting process improvements.
  10. Assist the Client Engagement Manager in preparing quarterly reports and participating in monitoring meetings.
  11. Perform additional administrative tasks as required by the Client Engagement team.
  12. Propose enhancements to improve operational efficiencies in program delivery.
Your Qualifications:
  1. Salesforce certified administrator or advanced administrator certification.
  2. 2 to 3 years of experience as a Salesforce Administrator in a comparable environment.
  3. Extensive experience in the administration and maintenance of Salesforce systems.
  4. Experience in executing Salesforce upgrades and ensuring successful integration.
  5. Exceptional skills in creating and maintaining Salesforce databases.
  6. Comprehensive knowledge of Salesforce products and their functionalities.
  7. Proficiency in creating Salesforce profiles, assigning roles, and managing access.
  8. Experience in importing departmental data and creating dashboards for senior management meetings.
  9. Ability to deliver Salesforce training and provide end-user support.
Interview Process Expectations:

We believe that interviews should be a mutual exchange of information, allowing you to learn as much about us as we do about you.

If you require any adjustments to our interview process due to a disability, learning difficulty, medical condition, or other individual needs, please inform us in advance so we can support you in performing at your best.

What We Offer:
  1. Medical Health Insurance
  2. Death in Service Cover of 4 x Salary
  3. Pension
  4. Bonus Scheme
  5. Social Events
  6. EAP System
  7. Opportunities for Growth & Development
  8. Free LightSpeed Broadband – If you're in our area
  9. Cycle to Work Scheme
  10. Flexible Working
  11. Employee Discounts
  12. Birthday Day Off
Application Process:

Please attach your CV and covering letter with your application.