Senior Customer Success Manager

4 weeks ago


Kitchener, Ontario, Canada Prospect Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Prospect. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and get the most out of our product.

As a Customer Success Manager, you will work closely with our engineering team to identify and address customer pain points, and develop strategic relationships with our customers to drive growth and retention.

Key responsibilities include:

  • Prioritizing and resolving customer support tickets in a timely manner
  • Collaborating with our sales team to ensure seamless onboarding and training for new customers
  • Developing and executing customer success plans to drive growth and retention
  • Analyzing customer data to identify trends and areas for improvement

We are looking for a highly organized and self-motivated individual with a passion for customer success. If you have a proven track record of driving customer growth and retention, and are excited about the opportunity to join a fast-paced and dynamic team, we encourage you to apply.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a SaaS company
  • Proven track record of driving customer growth and retention
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a fast-paced and dynamic team
  • Professional development opportunities


  • Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "Join Our Team as a Customer Success ManagerWe are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in...


  • Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that creates software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data in real-time, right inside your browser. The best sales teams in the world use Prospect to achieve their sales targets.We are a fully bootstrapped and profitable...


  • Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to crush their sales targets.We are currently a team of 14 people, and you...


  • Kitchener, Ontario, Canada Cari Full time

    Cari, a leader in digital healthcare solutions, is seeking an ambitious Cloud Success Program Manager to join our growing team.About the RoleThis hybrid position requires a proactive individual with a passion for customer success and a keen ability to identify sales opportunities. As a Cloud Success Program Manager, you will play a key role in the client and...


  • Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    About the RoleWe are seeking an experienced Digital Client Success Manager to join our team at Cloud DX, Inc. in Kitchener, Ontario.Job SummaryThis is a hybrid role that requires candidates to work both remotely and from our office in Kitchener, Ontario.ResponsibilitiesLead train-the-trainer style patient onboarding initiatives live at client sites and/or...


  • Kitchener, Ontario, Canada RouteThis Inc. Full time

    Senior Product ManagerRouteThis is a B2B SaaS company revolutionizing customer support services with intelligent automation software solutions. We're seeking a seasoned Senior Product Manager to drive product-related business decisions and lead the development of innovative solutions.Key Responsibilities:Lead market research and customer relationship...

  • Senior Retail Manager

    4 weeks ago


    Kitchener, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Senior Retail Manager to join our team at beBee Professionals. In this role, you will be responsible for the overall management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Manage and lead store staff to achieve sales targets.Develop and implement sales strategies to drive revenue growth.Monitor...


  • Kitchener, Ontario, Canada Shell Full time

    Job SummaryWe are seeking an experienced Senior Retail Store Manager to lead our team at Shell. The successful candidate will have a proven track record of managing high-performing teams, driving sales growth, and improving operational efficiency.Key ResponsibilitiesManage and motivate a team of 3-4 retail store assistants to achieve sales targets and...


  • Kitchener, Ontario, Canada Farah Market Express Full time

    About Farah Market ExpressFarah Market Express is a dynamic and fast-paced retail environment where customer satisfaction is paramount. As a Senior Retail Operations Manager, you will play a pivotal role in ensuring seamless daily operations and driving sales growth.Salary and BenefitsWe offer an attractive salary of $65,000 per annum, commensurate with...


  • Kitchener, Ontario, Canada Cari Full time

    Cari is an industry leader in digital health care, virtual care, remote patient monitoring hardware and software.About CariThe company's award-winning solutions enable chronically ill patients to stay at home and out of the hospital, drastically improving health outcomes while, at the same time, significantly reducing costs to treat the most expensive...


  • Kitchener, Ontario, Canada Ontario Corporation Full time

    About the RoleWe are seeking a highly skilled Senior Retail Operations Manager to join our team at Ontario Corporation. This is an exciting opportunity for a motivated and experienced professional to take on a key leadership role in driving business growth and success.Job DescriptionThe successful candidate will be responsible for overseeing the day-to-day...

  • Senior IT Manager

    1 week ago


    Kitchener, Ontario, Canada The Walter Fedy Partnership Full time

    Job Title: Senior IT ManagerAs a strategic leader, the Senior IT Manager will play a key role in developing and executing IT strategies and programs that align with our organizational goals. Reporting to the Director of Innovation, you will oversee all Enterprise Technology operations, drive continuous improvement initiatives, and foster a culture of...


  • Kitchener, Ontario, Canada NEXTREME CONSULTANCY INC. Full time

    Job SummaryWe are seeking a highly skilled Senior Human Resources Manager to join our team at NEXTREME CONSULTANCY INC. The successful candidate will be responsible for leading and managing our staffing and operations functions, ensuring the highest level of service quality and customer satisfaction.Key ResponsibilitiesLead and direct a team of 11-15 staff...

  • Program Director

    4 days ago


    Kitchener, Ontario, Canada D2L Full time

    Company OverviewD2L is a leading provider of innovative learning solutions that transform the way the world learns.SalaryThe expected base salary range for this role is $80,000—$115,000 CAD per annum, with additional benefits and perks as part of the total compensation package.Job DescriptionWe are seeking a highly skilled Program Director to lead our...


  • Kitchener, Ontario, Canada NEXTREME CONSULTANCY INC. Full time

    Job SummaryWe are seeking a highly skilled Senior Human Resource Manager to join our team at NEXTREME CONSULTANCY INC. The ideal candidate will have a strong background in human resource management and be able to lead and motivate staff to achieve business objectives.Key ResponsibilitiesHire, Train, Direct and Motivate StaffPlan and Control Budget and...


  • Kitchener, Ontario, Canada Ontario Corporation Full time

    Job Title: Senior Business Development ManagerJob Summary: We are seeking a highly motivated and experienced Senior Business Development Manager to join our team at Ontario Corporation. The successful candidate will be responsible for developing and implementing promotional materials, hiring, training, and directing staff, as well as marketing business...


  • Kitchener, Ontario, Canada Chicago's Pizza Twist Full time

    Join our team at Chicago's Pizza Twist as a Senior Food Service Operations Manager, where you will oversee the daily operations of our food service department. This role is ideal for someone with experience in managing staff, controlling costs, and ensuring high-quality customer experiences.Job SummaryWe are seeking a highly motivated and organized...


  • Kitchener, Ontario, Canada Michael Page International Canada Limited Full time

    Senior Project ManagerOur client, a well-regarded construction firm in Ontario, is seeking a Senior Project Manager to lead significant high-rise projects in the Waterloo region.Key Responsibilities:Oversee the planning, execution, and delivery of high-rise condominium projects from start to finish.Manage project timelines, budgets, and resources to ensure...


  • Kitchener, Ontario, Canada beBee Professionals Full time

    We are seeking a Customer Service Manager to provide exceptional customer service to our clients, manage client accounts, and develop relationships with new and existing clients.The ideal candidate will have a Bachelor's degree in Business Administration or a related field, and at least two years of experience in customer service or client relations.The...


  • Kitchener, Ontario, Canada OTTO Motors by Rockwell Automation Full time

    About OTTO Motors by Rockwell AutomationOTTO Motors by Rockwell Automation is a global leader in autonomous technology for material handling inside manufacturing and warehouse facilities. With over five million hours of production experience, our autonomous mobile robots (AMRs) are trusted in mission-critical operations for some of the world's most...