Senior Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Prospect. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and get the most out of our product.
As a Customer Success Manager, you will work closely with our engineering team to identify and address customer pain points, and develop strategic relationships with our customers to drive growth and retention.
Key responsibilities include:
- Prioritizing and resolving customer support tickets in a timely manner
- Collaborating with our sales team to ensure seamless onboarding and training for new customers
- Developing and executing customer success plans to drive growth and retention
- Analyzing customer data to identify trends and areas for improvement
We are looking for a highly organized and self-motivated individual with a passion for customer success. If you have a proven track record of driving customer growth and retention, and are excited about the opportunity to join a fast-paced and dynamic team, we encourage you to apply.
Requirements:
- 2+ years of experience in a customer-facing role, preferably in a SaaS company
- Proven track record of driving customer growth and retention
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a fast-paced and dynamic team
- Professional development opportunities
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Senior Customer Success Manager
4 weeks ago
Kitchener, Ontario, Canada Prospect Full time{"title": "Customer Success Manager", "description": "Join Our Team as a Customer Success ManagerWe are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in...
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Senior Customer Success Manager
4 weeks ago
Kitchener, Ontario, Canada Prospect Full timeWe are a remote startup headquartered in Canada, building a smart and driven team that creates software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data in real-time, right inside your browser. The best sales teams in the world use Prospect to achieve their sales targets.We are a fully bootstrapped and profitable...
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