Digital Client Success Manager

2 days ago

Kitchener, Ontario, Canada Cloud DX, Inc. Full time
About the Role

We are seeking an experienced Digital Client Success Manager to join our team at Cloud DX, Inc. in Kitchener, Ontario.

Job Summary

This is a hybrid role that requires candidates to work both remotely and from our office in Kitchener, Ontario.

Responsibilities
  • Lead train-the-trainer style patient onboarding initiatives live at client sites and/or virtually.
  • Train and educate customers via our Learning Management System (LMS) software, virtually and in-person.
  • Serve as the primary contact for program implementation, onboarding and continued account growth; support your peers as a secondary point of contact on customers outside your core portfolio.
  • Develop deep relationships within the client organization driving awareness and excitement for the Cloud DX platform and outcomes for clinicians and patients.
  • Input ideas and feedback to support improvements and the customization of our platform and solutions.
  • Contribute to sales and marketing campaigns and execute strategies to increase clinician awareness inside the client organization and/or drive new leads.
  • Meet sales and performance target and/or KPIs set out by your Manager and/or the Executive Team.
  • Understand customer goals and outcomes by communicating with customers, analyzing metrics, running NPS and gathering other feedback.
  • Represent the voice of the customer by providing input into our core product(s).
  • Spearhead the growth of your account portfolio, including meeting quotas, executing new contracts, creating sales orders, renewing contracts, demoing our products and services and supporting the customers in your portfolio.
  • Monitor service performance and customer feedback to identify areas for improvement and maximize deployment success.
  • Collaborate closely with other departments and management.
  • Manage, maintain and document client interactions and intelligence in CRM.
  • Ability to travel as needed to support our clients (up to 50%).
Requirements
  • Experience working with, and managing, stakeholders and customers.
  • A proactive individual with a passion for customer success and a keen ability to identify sales opportunities.
  • Experienced in roles that require strong communication and relationship-building skills, particularly in a sales or business development context.
  • Truly outstanding communication and interpersonal skills.
  • Have a proven track record of working in customer-facing roles and meeting and/or exceeding targets and KPIs.
  • An elevated level of accuracy and attention to detail is required.
  • Flexible approach, able to operate effectively with uncertainty and change.
  • Adaptable and an excellent problem solver.
  • Driven, self-motivated, fearless with taking initiative, enthusiastic and with a 'can do' attitude.
  • Educated to degree level preferred but not essential.
  • 2+ years customer success or account management (Medical device or SaaS experience will earn you huge brownie points).
Additional Information

Please note that this is a hybrid role, requiring candidates to work both remotely and from our Kitchener, Ontario office.

  • Program Management Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Christie Digital Systems Full time

    Program Management SpecialistChristie Digital Systems Canada Inc. is seeking a skilled Program Management Specialist to join our team. As a key member of our Program Management team, you will be responsible for overseeing and managing multiple projects within the organization to ensure they collectively meet strategic objectives.Responsibilities:Create a...

  • Program Management Specialist

    4 weeks ago

    Kitchener, Ontario, Canada Christie Digital Systems Full time

    Program Management SpecialistChristie Digital Systems Canada Inc. is seeking a skilled Program Management Specialist to join our team. As a key member of our Program Management team, you will be responsible for overseeing and managing multiple projects within the organization to ensure they collectively meet strategic objectives.Responsibilities:Create a...

  • Program Management Specialist

    3 weeks ago

    Kitchener, Ontario, Canada Christie Digital Systems Full time

    Program Management OpportunityChristie Digital Systems is seeking a skilled Program Manager to join our team. As a key member of our Program Management team, you will be responsible for overseeing and managing multiple projects to ensure they meet strategic objectives.Key Responsibilities:Create a comprehensive project plan outlining objectives, scope,...

  • Cloud Success Program Manager

    6 days ago

    Kitchener, Ontario, Canada Cari Full time

    Cari, a leader in digital healthcare solutions, is seeking an ambitious Cloud Success Program Manager to join our growing team.About the RoleThis hybrid position requires a proactive individual with a passion for customer success and a keen ability to identify sales opportunities. As a Cloud Success Program Manager, you will play a key role in the client and...

  • Program Director

    4 days ago

    Kitchener, Ontario, Canada D2L Full time

    Company OverviewD2L is a leading provider of innovative learning solutions that transform the way the world learns.SalaryThe expected base salary range for this role is $80,000—$115,000 CAD per annum, with additional benefits and perks as part of the total compensation package.Job DescriptionWe are seeking a highly skilled Program Director to lead our...

  • Head of Business Development and Client Success

    4 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job Summary:The Head of Business Development and Client Success is responsible for driving revenue growth and client success through strategic partnerships and sales initiatives. This role will lead a team of sales executives and implementation specialists to deliver exceptional client experiences and drive adoption of our education-as-a-benefit platform.Key...

  • Deployment Success Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Cari Full time

    Cari is an industry leader in digital health care, virtual care, remote patient monitoring hardware and software.About CariThe company's award-winning solutions enable chronically ill patients to stay at home and out of the hospital, drastically improving health outcomes while, at the same time, significantly reducing costs to treat the most expensive...

  • Digital Marketing Strategist

    1 week ago

    Kitchener, Ontario, Canada D2L Full time

    About the RoleWe are seeking an exceptional Digital Marketing Strategist to join our team at D2L. As a key member of our Marketing team, you will be responsible for developing and executing digital marketing campaigns that drive business growth and user engagement.Key ResponsibilitiesManage day-to-day search marketing activities, including campaign...

  • Digital Marketing Specialist for D2L

    2 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Digital Marketing Role at D2LD2L is a cloud company that is modernizing education and building the Future of Work. As a Digital Marketing Specialist, you will be working within a fast-growing high-tech SaaS company. Reporting to the Head of Marketing and working closely with the broader Marketing team, you will be responsible for growing our digital media...

  • Senior Project Coordinator

    4 days ago

    Kitchener, Ontario, Canada Christie Digital Systems Full time

    About the OpportunityWe are seeking a highly skilled and experienced Program Manager to join our team at Christie Digital Systems. As a key member of our Program Management team, you will play a crucial role in overseeing and managing multiple projects to ensure they meet strategic objectives.Responsibilities Create a comprehensive project plan that...

  • Advanced Software Engineer

    2 days ago

    Kitchener, Ontario, Canada Christie Digital Systems Full time

    Job DescriptionWe are seeking an experienced Senior Software Developer to join our innovative team at Christie Digital Systems Canada Inc.About the Opportunity:As a Senior Software Developer, you will have the opportunity to design, develop and maintain state-of-the-art projection systems as well as the application tool sets used for calibration, setup and...

  • Digital Marketing Strategist

    3 days ago

    Kitchener, Ontario, Canada D2L Full time

    D2L, a leading cloud company, is revolutionizing education and shaping the Future of Work. As we navigate this transformative period in teaching and learning, D2L is at the forefront of this fundamental shift.New models of teaching and learning empower personalized, student-centric experiences, yielding improved retention, engagement, satisfaction, and...

  • Digital Sales Specialist

    1 week ago

    Kitchener, Ontario, Canada myKaarma Full time

    About the RoleWe are seeking an experienced Digital Sales Specialist to join our team at myKaarma. As a key member of our sales team, you will play a crucial role in driving revenue growth and expanding our customer base.Job ResponsibilitiesPromote sales to existing clients and identify new business opportunities.Assess client needs and resources to...

  • Digital Analyst

    4 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job Title: Digital AnalystWe are seeking a highly skilled Digital Analyst to join our team at D2L. As a Digital Analyst, you will be responsible for tracking, monitoring, and interpreting customer behavior across our digital properties and channels.Key Responsibilities:Develop and execute a measurement plan using web analytics tools and data.Collaborate with...

  • Digital Marketing Strategist – SkillsWave

    3 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About the Role:We are seeking a highly skilled Digital Marketing Strategist to join our team at D2L. As a key member of our Marketing team, you will be responsible for developing and executing digital marketing campaigns to drive growth and engagement.Key Responsibilities:Manage day-to-day search marketing activities across multiple search engines, including...

  • Digital Marketing Specialist

    3 days ago

    Kitchener, Ontario, Canada D2L Full time

    D2L is revolutionizing the education sector by harnessing the power of digital marketing. As a fast-growing SaaS company, we're looking for a seasoned Digital Marketing Strategist to spearhead our SEM, display, and paid social media campaigns.We're committed to creating a personalized, student-centric experience that delivers improved retention, engagement,...

  • Digital Technology Manager

    4 weeks ago

    Kitchener, Ontario, Canada Equitable Life of Canada Full time

    Job Title: Technology Manager, DigitalAt Equitable, we are committed to fostering a collaborative and supportive work environment that enables our employees to grow and reach their full potential. We are seeking a highly skilled and experienced Technology Manager, Digital, to join our IT Team.Key Responsibilities:Manage and direct a cross-functional software...

  • Digital Marketing Strategist

    6 days ago

    Kitchener, Ontario, Canada D2L Full time

    D2L, a pioneering cloud company, is revolutionizing education and shaping the future of work. The organization is at the forefront of a transformative shift in teaching and learning, leveraging technology to create a personalized and student-centric experience.By delivering improved retention, engagement, satisfaction, and results for learners of all ages,...

  • Digital Content Curator

    4 weeks ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Job Description:beBee Professionals is looking for a highly skilled Digital Content Curator to join our team. The successful candidate will be responsible for researching and creating engaging content for our web platform, as well as monitoring and responding to customer inquiries. Key responsibilities include: Researching and developing high-quality content...

  • Senior Customer Success Manager

    4 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "Join Our Team as a Customer Success ManagerWe are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in...