Customer Experience Manager
2 weeks ago
At BMO, we're committed to creating lasting, positive change for our customers, our communities, and our people. As a Personal Banking Associate, you'll play a key role in delivering exceptional service to BMO customers and prospects. Your primary responsibility will be to identify customer needs and provide advice and guidance regarding financial solutions that are in their best interests. You'll work collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives. Some of your key responsibilities will include collaborating with BMO partners to identify referral opportunities, welcoming and guiding customers as they walk into the branch lobby, and assisting in conducting client conversations about banking services. You'll also meet customer transaction-based needs with seamless execution, review customer profiles, and engage customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs. Additionally, you'll contribute to meeting branch business results and the customer experience, support operational activities, act as a key member of a collaborative and versatile branch and market team, and more. To be successful in this role, you'll need to have a passion for helping customers, a drive to deliver a personal customer experience, a focus on results, and the ability to thrive in a consultative sales and team-based environment. You'll also need to be a resourceful self-starter with courage and confidence to approach customers, ready to collaborate and work in different capacities as part of a team, with strong interpersonal skills, including the ability to build rapport and connections with customers. The estimated salary for this role is $35,000 - $52,000 per year, based on factors such as location, skills, experience, education, and qualifications for the role. This salary range is based on national averages and may vary based on market conditions. Benefits include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. As a member of the BMO team, you'll be valued, respected, and heard, with opportunities to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. We're an inclusive, equitable, and accessible workplace, committed to an environment where everyone feels valued and respected. We believe in the importance of diversity and inclusion, and are committed to fostering a culture that celebrates individual differences and promotes equal opportunities. At BMO, we're driven by a shared Purpose: Boldly Grow the Good in business and life. We're a bank that's passionate about helping our customers, our communities, and our people grow and thrive. We're committed to making a positive impact, and to creating lasting, positive change. If you're passionate about delivering exceptional customer service, and are looking for a role that will challenge you to grow and develop your skills, then this could be the perfect opportunity for you. Let's work together to create a better future – for ourselves, our customers, and our communities.
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Customer Experience Manager
3 weeks ago
Québec, Quebec, Canada beBee Professionals Full timeJob DescriptionbeBee Professionals is seeking a Customer Experience Manager to support our team in Quebec City. The ideal candidate will be responsible for providing exceptional customer service, managing client accounts, and developing relationships with new and existing clients.The successful candidate should have a Bachelor's degree in Business...
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Customer Experience Manager
3 weeks ago
Québec, Quebec, Canada TD Bank Full timeJob DescriptionJob Title: Customer Experience ManagerJob Summary: We are seeking a highly motivated and experienced Customer Experience Manager to join our team at TD Bank. As a Customer Experience Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...
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Customer Experience Manager
3 weeks ago
Québec, Quebec, Canada TD Bank Full timeJob DescriptionJob Title: Customer Experience ManagerJob Summary: We are seeking a highly motivated and experienced Customer Experience Manager to join our team at TD Bank. As a Customer Experience Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...
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Customer Experience Manager
3 weeks ago
Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryAs a Customer Experience Manager at The Toronto-Dominion Bank (Canada), you will be responsible for leading a team of service colleagues to deliver exceptional customer experiences. Your primary goal will be to ensure that every customer interaction is positive and memorable, while also promoting a culture of care and inclusivity within the...
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Customer Experience Manager
2 weeks ago
Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at The Toronto-Dominion Bank (Canada). As a key member of our leadership team, you will be responsible for leading and developing a team of service colleagues to deliver exceptional customer experiences.Key ResponsibilitiesLead and coach frontline...
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Customer Experience Manager
2 weeks ago
Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch banking team, you will be responsible for leading and developing a team of service colleagues to deliver exceptional customer experiences.Key ResponsibilitiesLead and coach a team of...
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Customer Experience Manager
2 weeks ago
Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryThis role is responsible for leading and developing a team of service colleagues to deliver exceptional customer experiences in a branch banking environment. The ideal candidate will have a strong understanding of customer service principles and be able to coach and develop team members to achieve their full potential.Key ResponsibilitiesLead and...
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Customer Experience Program Manager
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleCoveo is seeking a Customer Experience Program Manager to join our Global Experience team. As a key member of our team, you will play a pivotal role in coordinating Digital Engagement & VOC programs, as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service experience throughout their...
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Customer Experience Program Manager
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleThe Customer Experience Program Manager will play a pivotal role in coordinating Digital Engagement & VOC programs as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service experience throughout their journey all while driving peer to peer engagement through our community.Key...
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Customer Experience Program Manager
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleCoveo is seeking a highly skilled Customer Experience Program Manager to join our Global Experience team. As a key member of our team, you will play a pivotal role in coordinating Digital Engagement & VOC programs, as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service experience throughout...
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Customer Experience Program Manager
1 month ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleThe Customer Experience Program Manager will play a pivotal role in coordinating Digital Engagement & VOC programs as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service experience throughout their journey all while driving peer to peer engagement through our community.Key...
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Customer Experience Program Manager
1 month ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleThe Customer Experience Program Manager will play a pivotal role in coordinating Digital Engagement & VOC programs as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service experience throughout their journey all while driving peer to peer engagement through our community.Key...
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Customer Experience Program Manager
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Program Manager to join our team at EightSix Network. As a key member of our Global Experience team, you will play a pivotal role in coordinating Digital Engagement & VOC programs, as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service...
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Customer Experience Program Manager
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Program Manager to join our team at EightSix Network. As a key member of our Global Experience team, you will play a pivotal role in coordinating Digital Engagement & VOC programs, as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service...
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Customer Experience Program Manager
1 month ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Program Manager to join our team at EightSix Network. As a key member of our Global Experience team, you will play a pivotal role in coordinating Digital Engagement & VOC programs, as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service...
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Customer Experience Program Manager
1 month ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Program Manager to join our team at EightSix Network. As a key member of our Global Experience team, you will play a pivotal role in coordinating Digital Engagement & VOC programs, as well as acting as a Community Program Coordinator to ensure our customers have an exceptional self-service...
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Customer Experience Leader
1 month ago
Québec, Quebec, Canada EightSix Network Full timeAt EightSix Network, we're dedicated to delivering exceptional customer experiences. That's why we're searching for a passionate and driven Customer Experience Manager to lead our team of professionals in providing top-notch service and overseeing repair operations. As the Customer Experience Manager, you'll play a vital role in shaping our company culture...
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Customer Experience Leader
2 months ago
Québec, Quebec, Canada EightSix Network Full timeAt EightSix Network, we're dedicated to delivering exceptional customer experiences. That's why we're searching for a passionate and driven Customer Experience Manager to lead our team of professionals in providing top-notch service and overseeing repair operations. As the Customer Experience Manager, you'll play a vital role in shaping our company culture...
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Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As the CX Enablement Director, you'll play a critical role in shaping our customer experience strategy and ensuring its seamless execution across various regions.CX Strategy Implementation:Develop and oversee the delivery of...
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Director of Customer Experience
1 month ago
Québec, Quebec, Canada ACUITY BRANDS LIGHTING, INC Full timeAt Acuity Brands Lighting, Inc., we're committed to delivering exceptional customer experiences that drive business growth and success. As the CX Enablement Director, you'll play a critical role in shaping our customer experience strategy and ensuring its seamless execution across various regions.CX Strategy Implementation:Develop and oversee the delivery of...
