Full-Time Manager

2 weeks ago

Old Toronto, Ontario, Canada Dixon Hall Full time
Job Summary

We are seeking a highly skilled and experienced professional to fill the role of Full-Time Manager at Dixon Hall. The successful candidate will be responsible for overseeing the delivery of programs and services intended to build community, enhance housing stability and quality of life for clients.

Key Responsibilities
  • Program Development and Implementation
    • Develop and implement strategic initiatives that build community and enhance housing stability.
    • Develop and manage partnerships that provide opportunities for tenants.
  • Team Management
    • Manage relationships with TCHC, neighbourhood groups and community members.
    • Participate in planning and evaluating provided services and the collection of data.
  • Operational Management
    • Manage the Shelter and Respite Services Team located at the assigned program site to deliver quality services to applicants, tenants and communities.
    • Ensure Team compliance with all relevant legislation, Company policy and Procedures.
  • Financial Management
    • Manage the Shelter and Respite Services budget and expenditures for the assigned program site.
  • Performance Management
    • Ensure effective performance against key performance indicators and targets associated with the Shelter and Respite Services Team.
  • Leadership and Communication
    • Providing leadership in situations where the tenant community or neighbouring community are affected, coordinating the response, and communicating with staff, local politicians, neighbours, community groups and others as necessary.
    • Managing complaints and appeals in line with agreed policy.
  • Human Resources
    • Directly supervise the staff assigned to the program site location.
    • Under direction from the Human Resources team, ensure that qualified job applicants are selected and that vacancies are filled in a timely manner.
  • Organizational Effectiveness
    • Work collectively with the Management Team to identify the project's community development goals, objectives, methods and resources needed to achieve them.
    • Identify trends and gaps in service.
Requirements
  • Education
    • Post-secondary degree in social sciences or equivalent combination of education and experience.
  • Experience
    • 5 years' minimum experience in social services, preferably with people who have difficulty maintaining a stable tenancy.
  • Skills and Abilities
    • Broad knowledge of social housing, services to people who are homeless, the social services system in Toronto, and the relevant legislation.
    • Demonstrated experience in staff management and development.
    • Strong verbal and written English language communication skills; fluency in a second language will be considered an asset.
    • Demonstrated leadership qualities and ability to achieve results and desired outcomes; experience implementing service change and reform.
    • Strong organizational and administrative ability, proficient in a variety of computer applications.
    • Experience with community-based resources, quality improvement and evaluation.
    • Demonstrated ability to engage and work collaboratively with stakeholders and personnel from diverse sectors (public, private, non-profit, community-based organizations, resident associations, and community residents), multiple program areas, and cultures.
    • Excellent computer skills including a working knowledge of evaluation and research software (d MS Office applications).
    • Develop and maintain effective working relationships with government, community organizations and major stakeholders.
    • Ability to develop and maintain excellent relations with community organizations and networks.
    • Self-directed and independent, as well as proven experience in working effectively as an inter-disciplinary team member and in collaboration with other community professionals.
Diversity and Inclusion

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. We actively seek exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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