Luxury Brand Creative Project Coordinator

3 days ago

Old Toronto, Canada Four Seasons Hotels Ltd Full time

We are seeking a highly skilled Luxury Brand Creative Project Coordinator to join our in-house creative team at Four Seasons Hotels Ltd.

About the Role:

As a Luxury Brand Creative Project Coordinator, you will play a pivotal role in ensuring the seamless execution of creative projects that uphold the luxury image and standards of Four Seasons. You will collaborate closely with cross-functional teams, including Brand Strategy, Marketing, PRSM communications, and external partners to deliver innovative and elegant creative solutions.

Key Responsibilities:

  • Lead the creative project lifecycle from conception through delivery, ensuring timely and efficient execution.
  • Develop detailed project timelines, identifying milestones, deadlines, and key deliverables while accounting for multiple ongoing projects.
  • Ensure that each project adheres to the brand's vision, maintaining the integrity of the brand's identity and high standards of craftsmanship.

Creative Brief Management:

  • Work with stakeholders (e.g., Brand Strategy, PRSM, Key stakeholders) to define project objectives, deliverables, and scope.
  • Depending on project, possibly required to translate quick turn project asks into clear, detailed, actionable briefs for the creative team, ensuring clarity of purpose and expectations.

Resource Allocation:

  • Manage creative team resources effectively, ensuring the right talent is allocated to each project and that workloads are balanced to meet deadlines.
  • Coordinate with freelance contractors, agencies, and vendors, ensuring alignment with internal timelines and brand guidelines.

Cross-Departmental Collaboration:

  • Serve as the central point of contact between the creative team and other departments (e.g., Marketing, Brand Strategy, PRSM, Media), facilitating seamless communication and collaboration.
  • Act as a liaison between the creative team and key internal partners, ensuring the brand's vision is represented accurately in all projects.

Creative Process Facilitation:

  • Support the weekly team status and summary notice to go out weekly to the full team – focusing the Creative team on the overall priorities of the week as well as 'what's ahead'.
  • Work in collaboration and partnership with Creative Producer, Creative teams to support the Creative process with thoughtfully organized timelines, booking of meetings, providing meeting summaries etc.
  • Provide constructive feedback to the design, copy, and content teams, ensuring work remains aligned with strategic goals.

Quality Assurance:

  • Oversee the development of all creative assets, ensuring they meet the ECI aesthetic and quality standards, and are consistent across all touchpoints (print, digital, stills, video, social media, etc.).
  • Manage the review and approval process, ensuring timely approvals from all stakeholders and leadership.
  • Management of weekly ECD and BCR – as it relates to the Creative project lifecycle.

Stakeholder Communication:

  • Present project progress, updates, and final concepts to internal stakeholders, including senior management and cross-functional teams.
  • Manage client relationships, gathering feedback, and ensuring all creative work meets the brand's high expectations.

Feedback Integration & Conflict Resolution:

  • Navigate and manage feedback from various stakeholders, ensuring the creative team understands and effectively implements changes while maintaining the brand's vision.
  • Resolve conflicts, balancing creative ambition with strategic objectives and the constraints of time and budget.

Budget Oversight:

  • Manage the budget for each project, tracking costs and ensuring the project stays within financial constraints.
  • Collaborate with producer, procurement, and finance teams to approve project costs and manage invoicing for external vendors and agencies.

Maintaining Brand Standards:

  • Ensure that all creative outputs—whether digital, print, or experiential—are in line with the brand's luxury image, values, and ECI brand guidelines.
  • Champion the brand's voice and visual identity across all projects and ensure consistency in messaging across all platforms and touchpoints.

Innovation and Trend Awareness:

  • Stay up-to-date with industry trends and innovations in creative marketing, digital design, and luxury branding, offering fresh ideas that help maintain the brand's competitive edge.
  • Inspire the team with creative solutions that uphold the luxury perception of the brand while pushing the boundaries of creative excellence.

Performance Metrics & Reporting:

  • Provide post-project reviews and recommendations to improve processes, efficiency, and creative output for future projects.

Continuous Improvement:

  • Evaluate project successes and challenges, applying lessons learned to optimize future workflows and creative execution.
  • 5 – 8 years' experience within agency, or client-side environment supporting creative teams.

Salary Range: $120,000 - $180,000 per annum, depending on experience and qualifications. This is a hybrid working model, requiring 3 days per week in the Four Seasons Corporate Office located at Toronto, Ontario.

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