Construction Software Support Specialist

1 month ago


Victoria, British Columbia, Canada Plexxis Software Full time
About the Role

We are seeking a highly skilled and motivated Construction Software Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing exceptional customer support and training to our clients, ensuring they get the most out of our Drywall Enterprise Resource Planning (ERP) software.

Key Responsibilities
  • Provide timely and effective support to clients via phone, email, and in-person visits
  • Develop and deliver training sessions to clients on the use of our ERP software
  • Identify and troubleshoot issues with the software, escalating complex problems to senior support staff
  • Collaborate with cross-functional teams to resolve client issues and improve overall customer satisfaction
  • Stay up-to-date with the latest features and updates of our ERP software, providing feedback and suggestions for improvement
Requirements
  • 2+ years of experience in construction or a related field
  • Strong knowledge of construction principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in English
What We Offer
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive training program to ensure your success in the role


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