Digital Experience Transformation Specialist
3 days ago
About RONA
RONA is a leading retailer in the Canadian home improvement industry, serving customers through its network of corporate and affiliated dealer stores. With a strong commitment to customer satisfaction, RONA offers a wide range of products and services to help individuals bring their projects to life.
As a key player in the industry, RONA operates with a distinctive product and service offering, including various store formats that cater to diverse customer needs. From neighbourhood hardware stores to big-box stores, RONA's banners such as RONA+, RONA, and Dick's Lumber are well-equipped to meet the demands of DIY enthusiasts and contractors alike.
Your Role
We are seeking an experienced Digital Experience Transformation Specialist to join our team. In this role, you will work closely with the Site Experience B2B team to leverage customer data and competitive benchmarking insights to enhance the online shopping experience. Your responsibilities will include analyzing customer behaviour, identifying opportunities for improvement, and collaborating with cross-functional teams to execute changes to the website.
Key Responsibilities:
- Analyze customer data, site behaviours, and competitive benchmarking to identify areas for improvement
- Monitor site satisfaction surveys and website session recordings to inform optimization efforts
- Collaborate with designers and integrators to implement website changes
- Work with business stakeholders to translate data-driven insights into actionable recommendations
- Coordinate project timelines, planning, and distribution of work to ensure quality control
Requirements
To succeed in this role, you will need a Bachelor's Degree in business, marketing, finance, or a related field, as well as 2-3 years of experience in eCommerce or B2B. Strong numeric and advanced analytics skills are essential, along with experience working with web analytics tools like Adobe Analytics. Excellent communication and interpersonal skills are also required, as well as the ability to manage multiple projects and prioritize tasks effectively.
Benefits
At RONA, we offer a comprehensive benefits package, including a retirement savings plan, annual bonuses, and student incentive program. We also provide career growth opportunities within the company, an inclusive and safe working environment, and promotion of work-life balance. Additionally, we offer exclusive employee discounts, flexible work arrangements, and access to on-site amenities such as childcare centres, fitness facilities, and cafeterias.
Salary Information:
The estimated salary for this role is $65,000 - $90,000 per year, depending on experience and qualifications. This figure is based on national averages for similar positions in the industry and may vary depending on location and other factors.
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