Digital Experience Manager

2 days ago


Boucherville, Quebec, Canada RONA Inc. Full time
B2B Digital Strategy and Operations

The B2B Digital Experience Manager will play a crucial role in developing and executing digital initiatives tailored to B2B audiences. This individual will be responsible for ensuring our platform delivers a seamless, user-friendly experience that drives engagement and meets client needs.

This role involves analyzing user data and feedback to continuously improve the PRO experience on our digital platform. The successful candidate will manage cross-functional teams to align digital efforts with broader business objectives and stay ahead of industry trends to implement innovative solutions.

Key responsibilities include mapping processes between digital solutions and operational teams to deliver a complete end-to-end experience. Analyzing and identifying opportunities to add value to our platform through process improvements and tool enhancements is also essential.

The ideal candidate will have experience in a similar role, preferably in an e-commerce or online customer service environment. Excellent written and verbal communication skills in French and English are required, as well as a diploma in digital commerce, business administration, or a related field.

A strong ability to analyze data and understand customer needs is necessary to guide strategic decisions. Additionally, knowledge of web analytics tools, CRM systems, POS systems, and trends in the renovation and hardware market is desirable.

We offer a competitive salary of $85,000 - $115,000 per year, depending on experience, plus benefits, including health, dental, and vision coverage, retirement savings plan, annual bonuses, student incentive program, and more.

RONA Inc. is committed to promoting work-life balance, career growth opportunities within the company, and an inclusive and safe working environment. We encourage diversity and inclusion, considering applications from all qualified candidates regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.



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